Virtual Number Feature

Forward to Your Own PBX or SIP

If you already run a PBX, softphones or a contact centre, a virtual number can deliver calls straight into it over SIP rather than forwarding to a handset. Destinations are managed as configuration you can create, edit and remove - and there is a test call, so you can prove the path works before publishing the number anywhere.

No hardware

Browser-based agents

API included

What SIP Forwarding gives you

Deliver calls into an existing PBX or SIP system instead of to a mobile, and test the destination before you rely on it.

Keep the system you have

Calls land in your existing PBX or softphones instead of forcing a migration.

Test the destination first

A test call proves the route before a customer is the one discovering it is broken.

Several destinations, managed separately

Create and maintain more than one SIP destination and point different numbers at each.

Change destinations without changing numbers

Move where calls land without republishing the number.

How SIP Forwarding works

End to end, in the order it actually happens.

  1. 1

    Create a SIP destination with your system's connection details.

  2. 2

    Run a test call to confirm the path works end to end.

  3. 3

    Point a number's routing at that destination.

  4. 4

    Calls to the number are delivered into your own system.

What SIP Forwarding does not do

Worth knowing before you build a process around it.

  • Your PBX must be reachable and correctly configured. A test call tells you whether it is; it does not fix it.
  • Audio quality across the SIP leg depends on your own network and firewall configuration.
  • This forwards calls to your system. It is not the same product as buying a SIP trunk from us.

Common uses

  • Existing PBX deployments

  • FreePBX and Asterisk setups

  • Contact centre delivery

  • Hybrid on-premise and cloud

Used most in

BPOHospitalityManufacturingHealthcare

Related features

Available Now vs Built On Request

Indian virtual numbers are live today, activated after a one-time KYC check. Everything in the second list we arrange for customers who need it - tell us what you need.

Available now

  • Indian mobile, landline, toll-free and 92-series numbers

    Mobile from Rs 499/month, landline from Rs 449/month, toll-free from Rs 999/month. No setup fee.

  • AI voice agent on the number

    Let an AI receptionist answer calls in Indian languages, 24x7.

  • IVR menus

    Press 1 for sales, 2 for support - route callers to the right place.

  • Call forwarding

    Ring your mobile or your team from the virtual number.

  • Call recording

    Record calls for quality and disputes.

  • Developer routing

    Send calls to your webhook, SIP endpoint, WebRTC app or media stream.

  • US and Canada numbers

    Buy US/Canada numbers instantly from India.

Pricing

Landline from Rs 449/month, mobile from Rs 499/month, toll-free from Rs 999/month, no setup fee. Calls billed per minute. Numbers are activated after KYC approval (PAN plus Aadhaar or business documents), usually within 24 hours.

Built on request

  • Numbers in other countries

    UK, UAE, Singapore, Australia and more - provisioned manually.

  • SMS on the number

    Receive and send SMS on your virtual number.

  • Number porting

    Bring your existing business number to Edesy.

  • WhatsApp Business on the number

    Register the virtual number on the WhatsApp Business API.

  • Vanity / fancy numbers

    Easy-to-remember number series.

  • 1860 numbers

    Shared-cost numbers for support lines.

  • Bulk numbers

    10+ numbers for teams, branches or campaigns, with volume pricing.

Need something from the on-request list?

Tick what you need. We prioritise what customers ask for and reply with a timeline and price.

Capabilities you need

SIP Forwarding FAQs

What is SIP Forwarding on a virtual phone number?

If you already run a PBX, softphones or a contact centre, a virtual number can deliver calls straight into it over SIP rather than forwarding to a handset. Destinations are managed as configuration you can create, edit and remove - and there is a test call, so you can prove the path works before publishing the number anywhere.

How does SIP Forwarding work?

1. Create a SIP destination with your system's connection details. 2. Run a test call to confirm the path works end to end. 3. Point a number's routing at that destination. 4. Calls to the number are delivered into your own system.

What does SIP Forwarding not do?

Your PBX must be reachable and correctly configured. A test call tells you whether it is; it does not fix it. Audio quality across the SIP leg depends on your own network and firewall configuration. This forwards calls to your system. It is not the same product as buying a SIP trunk from us.

Which industries use SIP Forwarding most?

BPO, Hospitality, Manufacturing, Healthcare. Typical uses are existing pbx deployments, freepbx and asterisk setups, contact centre delivery, hybrid on-premise and cloud.

What is a virtual phone number?

A virtual phone number is a telephone number that is not tied to a specific phone line or SIM card. Calls to this number can be forwarded to any mobile, landline, or VoIP device. It works over the cloud, so you can manage it from anywhere.

How quickly can I get a virtual number?

Sign up, complete a one-time KYC (PAN plus Aadhaar for individuals, or business documents for companies), and choose your number. KYC is reviewed by our team, usually within 24 hours, and the number goes live as soon as you buy it after approval.

Set up SIP Forwarding on your number

Self-serve platform from Rs 449/month per number. Complete KYC once, then activate.