Routing is configured per number rather than per account. One number can forward to a mobile, another can open an IVR menu, and a third can deliver to your own SIP system - all on the same account, each changed without touching the others. That is what makes running a main line, a support line and a campaign line together practical.
No hardware
Browser-based agents
API included
Decide independently, for each number you own, what happens when it rings.
Each number behaves differently
Routing is a property of the number, so a support line and a sales line need not share behaviour.
Change routing without changing the number
Repoint a published number as your team changes; customers keep dialling the same digits.
Numbers outlive the people answering them
When someone leaves, you repoint the number rather than losing the callers who know it.
Per-number statistics
Each number reports its own volume, so you can tell which published line actually gets used.
End to end, in the order it actually happens.
Select a number from the numbers on your account.
Choose what it should do: forward, open an IVR flow, or deliver to SIP.
Save the routing; it takes effect for subsequent calls.
Review that number's statistics to confirm it is being used as expected.
Worth knowing before you build a process around it.
Separate sales and support lines
Campaign tracking numbers
Departmental numbers
Repointing a line after staff changes
Call Forwarding Rules
Send calls to the right phone using rules you control, rather than a single fixed forwarding destination.
Learn moreIVR Menu on Your Number
Answer with a menu so callers reach the right person themselves, tested on a real call before it goes live.
Learn moreCall Logs & Analytics
See every call your number received, with statistics per number so you can tell which published line actually works.
Learn moreIndian virtual numbers are live today, activated after a one-time KYC check. Everything in the second list we arrange for customers who need it - tell us what you need.
Indian mobile, landline, toll-free and 92-series numbers
Mobile from Rs 499/month, landline from Rs 449/month, toll-free from Rs 999/month. No setup fee.
AI voice agent on the number
Let an AI receptionist answer calls in Indian languages, 24x7.
IVR menus
Press 1 for sales, 2 for support - route callers to the right place.
Call forwarding
Ring your mobile or your team from the virtual number.
Call recording
Record calls for quality and disputes.
Developer routing
Send calls to your webhook, SIP endpoint, WebRTC app or media stream.
US and Canada numbers
Buy US/Canada numbers instantly from India.
Pricing
Landline from Rs 449/month, mobile from Rs 499/month, toll-free from Rs 999/month, no setup fee. Calls billed per minute. Numbers are activated after KYC approval (PAN plus Aadhaar or business documents), usually within 24 hours.
Numbers in other countries
UK, UAE, Singapore, Australia and more - provisioned manually.
SMS on the number
Receive and send SMS on your virtual number.
Number porting
Bring your existing business number to Edesy.
WhatsApp Business on the number
Register the virtual number on the WhatsApp Business API.
Vanity / fancy numbers
Easy-to-remember number series.
1860 numbers
Shared-cost numbers for support lines.
Bulk numbers
10+ numbers for teams, branches or campaigns, with volume pricing.
Routing is configured per number rather than per account. One number can forward to a mobile, another can open an IVR menu, and a third can deliver to your own SIP system - all on the same account, each changed without touching the others. That is what makes running a main line, a support line and a campaign line together practical.
1. Select a number from the numbers on your account. 2. Choose what it should do: forward, open an IVR flow, or deliver to SIP. 3. Save the routing; it takes effect for subsequent calls. 4. Review that number's statistics to confirm it is being used as expected.
Routing decides where a call goes. It does not create availability at the destination - if nobody answers there, the call is still unanswered. Changes apply to calls that arrive after the change, not to calls already in progress.
E-commerce, Real Estate, Healthcare, Professional Services. Typical uses are separate sales and support lines, campaign tracking numbers, departmental numbers, repointing a line after staff changes.
A virtual phone number is a telephone number that is not tied to a specific phone line or SIM card. Calls to this number can be forwarded to any mobile, landline, or VoIP device. It works over the cloud, so you can manage it from anywhere.
Sign up, complete a one-time KYC (PAN plus Aadhaar for individuals, or business documents for companies), and choose your number. KYC is reviewed by our team, usually within 24 hours, and the number goes live as soon as you buy it after approval.
Self-serve platform from Rs 449/month per number. Complete KYC once, then activate.