An IVR menu answers the call and offers the caller options, so a single published number can serve several departments without a receptionist. Flows are built, previewed and published as separate steps, and can be placed on a genuine test call first - so a broken menu is something you catch rather than something a customer reports.
No hardware
Browser-based agents
API included
Answer with a menu so callers reach the right person themselves, tested on a real call before it goes live.
One number, several destinations
Publish a single number and let callers select the department they need.
Publishing is deliberate
Edit a flow without the edit being live, then publish when it is ready.
Test on a real call
Hear the flow exactly as a caller will before anyone else does.
Voicemail rather than dead air
A flow can end in voicemail when nobody is available.
See where callers drop
Call logs show the paths callers actually take through the menu.
End to end, in the order it actually happens.
Build the menu flow and its options.
Upload your prompt audio, or preview generated prompts.
Run a test call and listen to the whole flow.
Publish the flow.
Assign it to the number that should answer with it.
Worth knowing before you build a process around it.
Main switchboard
Department selection
Out-of-hours messages
Language selection
Per-Number Call Routing
Decide independently, for each number you own, what happens when it rings.
Learn moreCall Forwarding Rules
Send calls to the right phone using rules you control, rather than a single fixed forwarding destination.
Learn moreCall Logs & Analytics
See every call your number received, with statistics per number so you can tell which published line actually works.
Learn moreIndian virtual numbers are live today, activated after a one-time KYC check. Everything in the second list we arrange for customers who need it - tell us what you need.
Indian mobile, landline, toll-free and 92-series numbers
Mobile from Rs 499/month, landline from Rs 449/month, toll-free from Rs 999/month. No setup fee.
AI voice agent on the number
Let an AI receptionist answer calls in Indian languages, 24x7.
IVR menus
Press 1 for sales, 2 for support - route callers to the right place.
Call forwarding
Ring your mobile or your team from the virtual number.
Call recording
Record calls for quality and disputes.
Developer routing
Send calls to your webhook, SIP endpoint, WebRTC app or media stream.
US and Canada numbers
Buy US/Canada numbers instantly from India.
Pricing
Landline from Rs 449/month, mobile from Rs 499/month, toll-free from Rs 999/month, no setup fee. Calls billed per minute. Numbers are activated after KYC approval (PAN plus Aadhaar or business documents), usually within 24 hours.
Numbers in other countries
UK, UAE, Singapore, Australia and more - provisioned manually.
SMS on the number
Receive and send SMS on your virtual number.
Number porting
Bring your existing business number to Edesy.
WhatsApp Business on the number
Register the virtual number on the WhatsApp Business API.
Vanity / fancy numbers
Easy-to-remember number series.
1860 numbers
Shared-cost numbers for support lines.
Bulk numbers
10+ numbers for teams, branches or campaigns, with volume pricing.
An IVR menu answers the call and offers the caller options, so a single published number can serve several departments without a receptionist. Flows are built, previewed and published as separate steps, and can be placed on a genuine test call first - so a broken menu is something you catch rather than something a customer reports.
1. Build the menu flow and its options. 2. Upload your prompt audio, or preview generated prompts. 3. Run a test call and listen to the whole flow. 4. Publish the flow. 5. Assign it to the number that should answer with it.
This is a keypad menu. If you want callers to say what they need in their own words, that is a conversational voice agent - a different product. Long menus lose callers. Menu depth is a design problem the tool cannot solve for you.
Healthcare, Education, Professional Services, Retail. Typical uses are main switchboard, department selection, out-of-hours messages, language selection.
A virtual phone number is a telephone number that is not tied to a specific phone line or SIM card. Calls to this number can be forwarded to any mobile, landline, or VoIP device. It works over the cloud, so you can manage it from anywhere.
Sign up, complete a one-time KYC (PAN plus Aadhaar for individuals, or business documents for companies), and choose your number. KYC is reviewed by our team, usually within 24 hours, and the number goes live as soon as you buy it after approval.
Self-serve platform from Rs 449/month per number. Complete KYC once, then activate.