Virtual Number Feature

Call Logs & Analytics

Every call through the number is logged, and the logs roll up into analytics and per-number statistics. The question this answers is the one most small businesses cannot currently answer: of the numbers we publish - on the website, on the van, in the directory listing - which ones do people actually ring?

No hardware

Browser-based agents

API included

What Call Logs gives you

See every call your number received, with statistics per number so you can tell which published line actually works.

A record of every call

Including calls that were forwarded elsewhere and would otherwise only exist in someone's phone.

Per-number statistics

Compare numbers against each other and find out which published line is actually used.

See missed calls

Calls that went unanswered are visible, which is the first step to answering more of them.

Analytics over raw logs

Aggregated views, not just a flat list you have to count by hand.

How Call Logs works

End to end, in the order it actually happens.

  1. 1

    Each call produces a log entry as it completes.

  2. 2

    Entries accumulate against the number that received them.

  3. 3

    Statistics and analytics are computed across those entries.

  4. 4

    You review them per number in the dashboard.

What Call Logs does not do

Worth knowing before you build a process around it.

  • This is call metadata and volume, not speech analytics. What was said is in the recording, not in the log.
  • Confirm how long logs are retained for your account rather than assuming an indefinite history.

Common uses

  • Marketing attribution by number

  • Missed-call follow-up

  • Staffing decisions

  • Checking a campaign line works

Used most in

E-commerceReal EstateHealthcareProfessional Services

Related features

Available Now vs Built On Request

Indian virtual numbers are live today, activated after a one-time KYC check. Everything in the second list we arrange for customers who need it - tell us what you need.

Available now

  • Indian mobile, landline, toll-free and 92-series numbers

    Mobile from Rs 499/month, landline from Rs 449/month, toll-free from Rs 999/month. No setup fee.

  • AI voice agent on the number

    Let an AI receptionist answer calls in Indian languages, 24x7.

  • IVR menus

    Press 1 for sales, 2 for support - route callers to the right place.

  • Call forwarding

    Ring your mobile or your team from the virtual number.

  • Call recording

    Record calls for quality and disputes.

  • Developer routing

    Send calls to your webhook, SIP endpoint, WebRTC app or media stream.

  • US and Canada numbers

    Buy US/Canada numbers instantly from India.

Pricing

Landline from Rs 449/month, mobile from Rs 499/month, toll-free from Rs 999/month, no setup fee. Calls billed per minute. Numbers are activated after KYC approval (PAN plus Aadhaar or business documents), usually within 24 hours.

Built on request

  • Numbers in other countries

    UK, UAE, Singapore, Australia and more - provisioned manually.

  • SMS on the number

    Receive and send SMS on your virtual number.

  • Number porting

    Bring your existing business number to Edesy.

  • WhatsApp Business on the number

    Register the virtual number on the WhatsApp Business API.

  • Vanity / fancy numbers

    Easy-to-remember number series.

  • 1860 numbers

    Shared-cost numbers for support lines.

  • Bulk numbers

    10+ numbers for teams, branches or campaigns, with volume pricing.

Need something from the on-request list?

Tick what you need. We prioritise what customers ask for and reply with a timeline and price.

Capabilities you need

Call Logs FAQs

What is Call Logs on a virtual phone number?

Every call through the number is logged, and the logs roll up into analytics and per-number statistics. The question this answers is the one most small businesses cannot currently answer: of the numbers we publish - on the website, on the van, in the directory listing - which ones do people actually ring?

How does Call Logs work?

1. Each call produces a log entry as it completes. 2. Entries accumulate against the number that received them. 3. Statistics and analytics are computed across those entries. 4. You review them per number in the dashboard.

What does Call Logs not do?

This is call metadata and volume, not speech analytics. What was said is in the recording, not in the log. Confirm how long logs are retained for your account rather than assuming an indefinite history.

Which industries use Call Logs most?

E-commerce, Real Estate, Healthcare, Professional Services. Typical uses are marketing attribution by number, missed-call follow-up, staffing decisions, checking a campaign line works.

What is a virtual phone number?

A virtual phone number is a telephone number that is not tied to a specific phone line or SIM card. Calls to this number can be forwarded to any mobile, landline, or VoIP device. It works over the cloud, so you can manage it from anywhere.

How quickly can I get a virtual number?

Sign up, complete a one-time KYC (PAN plus Aadhaar for individuals, or business documents for companies), and choose your number. KYC is reviewed by our team, usually within 24 hours, and the number goes live as soon as you buy it after approval.

Set up Call Logs on your number

Self-serve platform from Rs 449/month per number. Complete KYC once, then activate.