Virtual Number Feature

Call Recording on Forwarded Calls

Calls forwarded through your number can be recorded and retrieved afterwards, streamed in the browser rather than downloaded as files. For a small team the practical value is not compliance theatre - it is being able to settle what was actually agreed on a call three weeks ago without relying on anyone's memory.

No hardware

Browser-based agents

API included

What Call Recording gives you

Record calls that come through your virtual number and play them back in the browser when you need them.

Recordings tied to the call log

A recording is retrievable from the call it belongs to, not from a separate pile of audio files.

Play in the browser

Stream a recording for review instead of downloading audio onto someone's laptop.

Covers forwarded calls

Calls that ring on a personal mobile are still recorded centrally, where a handset would not.

Useful for coaching

Real calls are the cheapest training material a small sales team has.

How Call Recording works

End to end, in the order it actually happens.

  1. 1

    A call arrives and is forwarded per your rules.

  2. 2

    The call is recorded as configured.

  3. 3

    The recording is attached to that call's log entry.

  4. 4

    You stream it from the dashboard when you need it.

What Call Recording does not do

Worth knowing before you build a process around it.

  • Recording notice and consent obligations are yours to meet and vary by context. The platform records; it does not decide whether you may.
  • Retention duration and storage location should be confirmed for your account rather than assumed from a stated default.
  • Transcription and sentiment analysis are separate capabilities and are not implied by recording.

Common uses

  • Dispute resolution

  • Sales coaching

  • Order confirmation

  • Quality checks

Used most in

Real EstateFinancial ServicesHealthcareProfessional Services

Related features

Available Now vs Built On Request

Indian virtual numbers are live today, activated after a one-time KYC check. Everything in the second list we arrange for customers who need it - tell us what you need.

Available now

  • Indian mobile, landline, toll-free and 92-series numbers

    Mobile from Rs 499/month, landline from Rs 449/month, toll-free from Rs 999/month. No setup fee.

  • AI voice agent on the number

    Let an AI receptionist answer calls in Indian languages, 24x7.

  • IVR menus

    Press 1 for sales, 2 for support - route callers to the right place.

  • Call forwarding

    Ring your mobile or your team from the virtual number.

  • Call recording

    Record calls for quality and disputes.

  • Developer routing

    Send calls to your webhook, SIP endpoint, WebRTC app or media stream.

  • US and Canada numbers

    Buy US/Canada numbers instantly from India.

Pricing

Landline from Rs 449/month, mobile from Rs 499/month, toll-free from Rs 999/month, no setup fee. Calls billed per minute. Numbers are activated after KYC approval (PAN plus Aadhaar or business documents), usually within 24 hours.

Built on request

  • Numbers in other countries

    UK, UAE, Singapore, Australia and more - provisioned manually.

  • SMS on the number

    Receive and send SMS on your virtual number.

  • Number porting

    Bring your existing business number to Edesy.

  • WhatsApp Business on the number

    Register the virtual number on the WhatsApp Business API.

  • Vanity / fancy numbers

    Easy-to-remember number series.

  • 1860 numbers

    Shared-cost numbers for support lines.

  • Bulk numbers

    10+ numbers for teams, branches or campaigns, with volume pricing.

Need something from the on-request list?

Tick what you need. We prioritise what customers ask for and reply with a timeline and price.

Capabilities you need

Call Recording FAQs

What is Call Recording on a virtual phone number?

Calls forwarded through your number can be recorded and retrieved afterwards, streamed in the browser rather than downloaded as files. For a small team the practical value is not compliance theatre - it is being able to settle what was actually agreed on a call three weeks ago without relying on anyone's memory.

How does Call Recording work?

1. A call arrives and is forwarded per your rules. 2. The call is recorded as configured. 3. The recording is attached to that call's log entry. 4. You stream it from the dashboard when you need it.

What does Call Recording not do?

Recording notice and consent obligations are yours to meet and vary by context. The platform records; it does not decide whether you may. Retention duration and storage location should be confirmed for your account rather than assumed from a stated default. Transcription and sentiment analysis are separate capabilities and are not implied by recording.

Which industries use Call Recording most?

Real Estate, Financial Services, Healthcare, Professional Services. Typical uses are dispute resolution, sales coaching, order confirmation, quality checks.

What is a virtual phone number?

A virtual phone number is a telephone number that is not tied to a specific phone line or SIM card. Calls to this number can be forwarded to any mobile, landline, or VoIP device. It works over the cloud, so you can manage it from anywhere.

How quickly can I get a virtual number?

Sign up, complete a one-time KYC (PAN plus Aadhaar for individuals, or business documents for companies), and choose your number. KYC is reviewed by our team, usually within 24 hours, and the number goes live as soon as you buy it after approval.

Set up Call Recording on your number

Self-serve platform from Rs 449/month per number. Complete KYC once, then activate.