Done-For-You

Number Masking, Set Up End-to-End

We integrate Edesy number masking into your CRM, workflows, and compliance posture so you go live in 5 days instead of 6 weeks. Self-serve product available at Rs 1.50/min for teams who prefer DIY.

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Self-Serve Product

5 days

Starter Go-Live

Rs 14,999

Starting Price

Rs 1.50/min

Usage Rate (Self-Serve)

12+

CRM / Stack Integrations

GST Invoice

Razorpay Verified

INR Pricing

5-Day Go-Live

Self-Serve
Build it yourself
Sign up at masking.edesy.in, integrate the API, pay Rs 1.50/min as you use.
  • Rs 1.50/min, GST invoice
  • No sales call, no minimum commitment
  • REST API + SDKs (Node, Python, PHP, Java)
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Done-For-You
Have us build it
We set up the integration, CRM, compliance, and migration. You go live in 5 days.
  • From Rs 14,999 one-time
  • CRM integration, custom routing, compliance
  • Per-minute usage at Rs 1.50/min separate
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What's Included

End-to-end setup, not just an API key

Click-to-Call Bridge

Dial Party A, bridge Party B. Both parties see the masked number as caller ID. INR 1.50/min.

API Integration

REST API integration into your existing app. SDKs for Node.js, Python, PHP, Java.

CRM Connectors

Salesforce, HubSpot, Zoho, Freshdesk. Click-to-call from records, auto-log to timeline.

Call Recording & Compliance

Encrypted recording storage, configurable retention, audit trail for regulated industries.

Custom IVR & Routing

Multi-level menus, time/location-based routing, DTMF capture, fallback voicemail.

HIPAA / TRAI / BFSI Compliance

Compliance audit + control setup for healthcare, telecom-regulated, and financial services.

Analytics & Reporting

Custom dashboards joining Edesy call data with your CRM. Scheduled exports.

Migration from Competitors

Move from Exotel, Knowlarity, Twilio, or Plivo with zero downtime. Parallel-run validated.

Service Packages

Three tiers. Starter is self-serve checkout. Pro and Enterprise go through a 30-minute scoping call.

Starter
Rs 14,999
Quick setup for a single use case with webhook boilerplate and 500-minute credit
  • Portal account setup + wallet onboarding
  • 1 use case configured (delivery bridge, marketplace inquiry, etc.)
  • Webhook handler boilerplate (Node.js or Python)
  • 500 minutes credit (Rs 750 value) included
  • Signature verification middleware
  • 7 days post-launch support
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Most Popular
Professional
Rs 79,999
End-to-end integration with your CRM, custom routing, and compliance setup
  • Full API integration with your stack
  • 1 CRM connector (Salesforce / HubSpot / Zoho / Freshdesk)
  • Custom call routing or IVR logic
  • Call recording compliance setup (retention + secure storage)
  • Webhook + status polling implementation
  • Analytics dashboard tailoring
  • 2,000 minutes credit included
  • 30 days support + 2 training sessions
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Enterprise
Rs 2,99,999+
Dedicated DID range, white-label, compliance audit, custom SLA
  • Dedicated DID range + carrier diversity
  • Custom SLA (99.95%+ uptime)
  • White-label / branded caller ID
  • On-premise or private cloud option
  • Multi-region failover
  • Compliance audit (HIPAA / TRAI / SEBI as applicable)
  • 10,000 minutes credit + volume rate negotiation
  • Dedicated account manager
  • 60 days post-launch support
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Ongoing

Managed Service

Once you're live, we keep monitoring. 24/7 call quality monitoring, webhook reliability alerting, monthly compliance reports, quarterly business review, flow tuning, and bug fixes.

  • 24/7 call quality monitoring
  • Webhook reliability + retry alerting
  • Monthly compliance + volume reports
  • Quarterly business review
  • Flow tuning and bug fixes

From

Rs 12,000 - Rs 35,000/month
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How We Work

From scoping call to production cutover

1

Discovery

30-minute scoping call. Confirm use case, volume, integrations, go-live date.

2

Account Setup

Provision your Edesy masking account. Fund wallet. Issue API keys.

3

Integration

Build CRM connector, webhook handler, routing logic. Code review on your side.

4

Testing

Sandbox testing with real numbers. Validate all flows + error paths.

5
5

Go-Live

Production cutover. Monitor first 24h. Hand over runbook.

6
6

Optimization

Week 1 review. Tune flows based on real call data.

Add-On Services

Buy a standalone package without committing to a full tier. Fixed price, fixed timeline, payable via Razorpay (GST invoice included).

Vertical Packages

End-to-end setup bundled for your industry

Marketplace Number Masking Setup
Buyer-seller masking for marketplaces and classifieds. OLX/Quikr-style listing privacy.
  • API integration into your marketplace web/app
  • Listing-tied call session management
  • Buyer-seller bridge with transaction-window expiry
  • +5 more deliverables
₹59,999
1-2 weeks
Details
Food Delivery Number Masking Setup
Customer-delivery-partner masking for food delivery and quick commerce.
  • API integration into your delivery app / dispatch system
  • Order-tied masked session lifecycle (active during order, expired after delivery)
  • Three-way bridge support (customer + delivery partner + agent)
  • +4 more deliverables
₹49,999
1-2 weeks
Details
Real Estate Number Masking Setup
Broker-buyer masking for property portals. Track every lead call by listing.
  • API integration into your property portal / CRM
  • Per-listing masked DID assignment
  • Lead-quality tracking dashboard (call duration, conversion-to-visit)
  • +4 more deliverables
₹49,999
1-2 weeks
Details
Ride Hailing Number Masking Setup
Driver-rider masking for cab booking and ride hailing. Always-on availability.
  • API integration into your ride-hailing app + dispatch
  • Trip-tied masked session (active from booking to trip end)
  • High-availability call routing with failover
  • +4 more deliverables
₹59,999
1-2 weeks
Details
Logistics Number Masking Setup
Delivery-executive-to-recipient masking for e-commerce logistics and courier.
  • API integration into your delivery management system
  • Shipment-tied masked session lifecycle
  • Reschedule + address-clarification call flows
  • +4 more deliverables
₹59,999
1-2 weeks
Details

Migration

Move from another provider without downtime

Exotel to Edesy Migration
Move your Exotel number masking setup to Edesy in 5 days. Flat fee, account-by-account transfer.
  • Migration plan with rollback path
  • Parallel run validation (3 days)
  • Webhook signature update
  • +2 more deliverables
₹24,999
5 days
Details
Knowlarity to Edesy Migration
Move from Knowlarity to Edesy in 5 days. Flat fee, no downtime.
  • Knowlarity flow audit
  • Edesy-equivalent configuration
  • Parallel run + signoff
  • +2 more deliverables
₹24,999
5 days
Details
Twilio to Edesy India Migration
Switch India voice traffic from Twilio (USD) to Edesy (INR + GST). 7-day migration.
  • Twilio usage audit + cost projection on Edesy
  • TwiML → Edesy API code translation
  • Webhook endpoint migration
  • +2 more deliverables
₹34,999
7 days
Details
Plivo to Edesy India Migration
Move from Plivo to Edesy India for INR pricing and local support.
  • Plivo usage audit
  • API translation + SDK swap
  • Webhook endpoint migration
  • +1 more deliverables
₹24,999
5 days
Details

CRM Integrations

Click-to-call from your CRM, auto-logged

Salesforce Integration
Make masked calls directly from Salesforce. Auto-log every call against the right record.
  • Custom Lightning Web Component for click-to-call
  • Apex trigger to log calls as Tasks
  • Custom fields for recording URL, duration, status
  • +2 more deliverables
₹14,999
3-5 days
Details
HubSpot Integration
Click-to-call from HubSpot. Auto-log to contact timeline.
  • HubSpot CRM card with click-to-call
  • Webhook-driven call activity logging
  • Contact timeline entries with recording URL
  • +2 more deliverables
₹14,999
3-5 days
Details
Zoho CRM Integration
Click-to-call from Zoho CRM with auto-logging.
  • Zoho CRM custom button for click-to-call
  • Deluge-based webhook handler for call events
  • Custom fields for recording URL and status
  • +2 more deliverables
₹14,999
3-5 days
Details
Freshdesk Integration
Masked callbacks from Freshdesk tickets. Auto-log to ticket timeline.
  • Freshdesk custom app for click-to-call
  • Ticket-call linkage via webhooks
  • Conversation history entries with recording URL
  • +2 more deliverables
₹14,999
3-5 days
Details

Compliance

HIPAA, TRAI, BFSI control setup

HIPAA Compliance Setup
HIPAA-aligned number masking setup for healthcare and telemedicine.
  • Compliance gap audit + report
  • Encryption + retention policy configuration
  • Access log + audit trail setup
  • +3 more deliverables
₹34,999
7-10 days
Details
TRAI Compliance Setup
TRAI (Telecom Regulatory Authority of India) compliance for masking flows.
  • TRAI compliance audit
  • DLT registration guidance
  • Consent capture flow design
  • +2 more deliverables
₹34,999
7-10 days
Details
BFSI Compliance Setup
RBI / SEBI-aligned controls for banking, lending, insurance number masking.
  • BFSI compliance audit
  • Retention + audit-trail configuration
  • Encrypted recording storage + key management
  • +2 more deliverables
₹49,999
10-14 days
Details

Infrastructure

Recording storage, webhook reliability

Call Recording Storage Hardening
Encrypted S3 + KMS storage for call recordings with retention policies.
  • S3 bucket + KMS key provisioning guide
  • Encryption + lifecycle policy templates
  • Edesy storage integration configuration
  • +1 more deliverables
₹9,999
3 days
Details
Webhook Reliability Hardening
Production-grade webhook handler with retries, dead-letter queue, signature verification.
  • Webhook handler service (Node.js / Python / Java — pick one)
  • Retry with exponential backoff
  • Dead-letter queue + alerting
  • +2 more deliverables
₹12,999
3 days
Details

Custom Builds

IVR, analytics, bespoke flows

Custom IVR & Call Routing
Build a custom IVR menu on top of Edesy masking. Time/location/DTMF based routing.
  • IVR flow design (signed off before build)
  • Multi-level menu implementation (up to 3 levels)
  • Time + location-based routing rules
  • +2 more deliverables
₹19,999
5 days
Details
Custom Analytics Dashboard
Custom analytics + reporting dashboard pulling from Edesy + your CRM data.
  • Dashboard spec sign-off
  • Data pipeline from Edesy + CRM
  • Dashboard build (Metabase / Looker / custom — pick one)
  • +2 more deliverables
₹24,999
7 days
Details

Industries We Serve

We've set up number masking for teams across India in these verticals

E-commerce & Marketplaces
Food & Quick Commerce
Logistics & Delivery
Healthcare & Telemedicine
Real Estate
Ride Hailing
Home Services
Recruitment
EdTech
FinTech & Lending
Insurance
Banking & BFSI
Travel & Hospitality
Automotive
Legal Services

Payment Terms

Transparent, prepaid, Razorpay-verified. GST invoice on every transaction.

Starter packages
100% advance payment before work begins
Professional packages
50% advance, 50% on delivery and approval
Enterprise packages
30% advance, 40% at milestone, 30% on final delivery
Managed services
Monthly advance billing
Hourly engagements
Weekly advance billing

Per-minute usage (Rs 1.50/min) is billed separately on a prepaid wallet at masking.edesy.in. Both setup fees and usage carry 18% GST. Provide your GSTIN at checkout to claim Input Tax Credit.

Related

Other products and services from Edesy

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Self-serve product at Rs 1.50/min
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Prepaid wallet, GST invoice, no commitment
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AI voice bots and IVR replacement
WhatsApp Business Solutions
WhatsApp API setup + bots

Frequently Asked Questions

Ready to Set Up Number Masking?

Buy a Starter package or book a 30-minute scoping call. We respond within 4 hours.

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