Grafana's unified alerting can send alerts to Edesy OnCall through a webhook contact point. Firing alerts open an incident that calls your team; resolved alerts close it.

1. Create an alert webhook monitor#

In OnCall, go to Monitors → New, choose Alert webhook and pick an escalation policy. Copy the URL from the monitor page:

https://oncall.edesy.in/ingest/<token>

2. Add the contact point#

In Grafana: Alerting → Contact points → Add contact point. Set Integration to Webhook, paste the URL and keep the method POST. Save, then route your notification policy (or a nested policy for critical alerts) to this contact point.

Or provision it:

# Grafana provisioning (alerting/contact-points.yaml)
apiVersion: 1
contactPoints:
  - orgId: 1
    name: Edesy OnCall
    receivers:
      - uid: edesy-oncall
        type: webhook
        settings:
          url: https://oncall.edesy.in/ingest/<token>
          httpMethod: POST

Use the contact point's Test button to check delivery.

How alerts are mapped#

OnCall recognises Grafana's payload automatically (an alerts array together with orgId, dashboardURL or panelURL). Grafana's format extends Alertmanager's, so the mapping is the same:

OnCall field	Taken from
Firing or resolved	Each alert's `status`
Dedup key	`fingerprint`, or else the `alertname`, `instance` and `job` labels
Title (read on the call)	`annotations.summary`, else the `alertname` label
Message	`annotations.description`, else `annotations.message`, else the `instance` label

Add a Summary to each alert rule. It is what the on-call person hears on the phone, so keep it short: "Payments DB disk above 90%".

Responses and limits#

A good delivery returns 202 with {"data":{"accepted":N}}. A body that isn't JSON or has no alerts returns 400 invalid_payload, and an unknown URL returns 404. Bodies up to 1 MB and 120 requests a minute per IP are accepted. Add ?format=grafana to force the parser.

FAQ#

Does Grafana's test notification call my team? A test notification is a firing alert, so it opens an incident and runs the policy. Point the test at a policy with just yourself in it the first time.

Can I send only critical alerts to OnCall? Yes. Use a nested notification policy that matches a label such as severity=critical and sends to the Edesy OnCall contact point.

Do resolved alerts close the incident? Yes. Grafana sends resolved notifications by default; keep them on.