Use Case

Work-From-Home & Remote Agent Contact Center

Run a distributed WFH contact center from any browser with no on-premise hardware. Agents log in from home on a softphone, supervisors monitor live queues and barge remotely, and every call is recorded for QA.

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Key Benefits

Why choose Edesy for remote agents

Browser-based softphone

Remote supervisor monitoring

Live wallboard for distributed teams

Cloud call recording

No hardware or VPN

Industries

Remote Agents software is ideal for these industries

BPO
IT & SaaS
Insurance
E-commerce

Related Use Cases

Explore other contact center solutions

Frequently Asked Questions

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