Contact Center Pricing

Edesy contact center seats cost Rs 1,500 (Starter, up to 20 agents), Rs 2,500 (Professional, up to 100 agents) or Rs 3,500 (Enterprise, unlimited agents) per agent per month. Call minutes are billed separately at Rs 0.50/min with a 60-second pulse. All prices exclude 18% GST.

Prices exclude 18% GST

Calls Rs 0.50/min, 60 s pulse

Unanswered calls free

Simple, Transparent Pricing

Starter
Rs 1,500/ agent / month
For small teams, up to 20 agents
  • Up to 20 agents
  • Browser agent desktop
  • ACD queues: round robin and longest idle
  • Hold message, ring-no-answer to next agent
  • Dispositions and wrap-up codes
  • Call recording
  • Supervisor real-time dashboard
  • Calls at Rs 0.50/min, billed separately
Book a demo
Most Popular
Professional
Rs 2,500/ agent / month
For growing contact centers, up to 100 agents
  • Up to 100 agents
  • Everything in Starter
  • Skill-based routing
  • IVR builder
  • Advanced analytics
  • API access
  • Calls at Rs 0.50/min, billed separately
Book a demo
Enterprise
Rs 3,500/ agent / month
For large operations, no agent cap
  • Unlimited agents
  • Everything in Professional
  • Calls at Rs 0.50/min, billed separately
Talk to sales

All Plans Include

Core features available on every plan

ACD queues
Browser agent desktop
Call recording
Dispositions
Supervisor dashboard
Hold message for waiting callers
Contacts and screen-pop
Blind and warm transfer

More than 100 agents?

Enterprise removes the agent cap at Rs 3,500 per agent per month, excluding GST. Talk to us about rollout for a large team.

Pricing FAQs

Ready to Get Started?

Book a demo to get agent seats provisioned. Existing customers manage queues, agents and dispositions at ccaas.edesy.in.