Use the same agents and queues for inbound calls and agent-dialer campaigns. The dialer only dials for agents who are free, so inbound and outbound share one team.
Seats from Rs 1,500/agent/month
No minimum commitment
Browser agent desktop
Why choose Edesy for blended operations
One agent desktop for both directions
Dialer paces on free agents
Shared dispositions
Agent and queue reports
Blended Operations software is ideal for these industries
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Book a demo to get agent seats provisioned. Existing customers manage queues, agents and dispositions at ccaas.edesy.in.