Record calls on Edesy numbers, IVR flows, call forwarding, the contact center and the Voice API. Recordings sit in encrypted cloud storage with signed playback links, next to call logs and event timelines. Retention needs are discussed with sales.
Rs 0.50/min
Voice calls from
Rs 449/mo
Numbers from
Rs 0
Setup fee
Encrypted Cloud Storage
Signed Playback Links
KYC-Verified Numbers
Edesy records calls on your numbers, IVR flows, forwarding rules, contact-center queues and Voice API calls. Each recording is kept in encrypted cloud storage, opened through a signed link and listed with its call log and event timeline. Edesy does not certify regulatory compliance; retention terms are agreed with sales.
What ships on the Edesy voice platform today
| Item | Details | ||
|---|---|---|---|
| Turn on recording | Per-number toggle, IVR Config step (record the whole call), or POST /v1/calls/:sid/recordings/start | ||
| Where recordings appear | Call logs in each portal; /v1/recordings (list, get, download, delete) | ||
| Storage | Encrypted cloud storage; signed playback and download links | ||
| Call history | Call logs and per-call event timeline (GET /v1/calls/:sid/events) | ||
| Notifications | recording.ready webhook, HMAC-SHA256 signed, 6 retries with backoff | ||
| Transcripts | /v1/transcriptions; AI transcript and summary in the contact center | ||
| Controls | Business KYC for numbers, DNC list, 09:00-21:00 IST window for outbound IVR calls | ||
| Retention | Discussed with sales | ||
| Billing | Prepaid INR wallet, GST invoices; prices exclude 18% GST |
Recording tools that ship today
Turn recording on for a phone number, or record the whole call from an IVR flow's Config step. Forwarding, masking and contact-center calls keep recordings in their own logs.
Start recording a live call with POST /v1/calls/:sid/recordings/start, and list, fetch, download or delete recordings through /v1/recordings.
Recordings are kept in encrypted cloud storage. Playback and download use signed links, so recordings are not served from public URLs.
Every call has a log entry and an event timeline with status changes, SIP response code and hangup reason.
Play a recording notice at the start of calls with an IVR Say or Play step, in your own words and language.
Numbers are issued after business KYC. Outbound IVR calls skip numbers on your DNC list and run only from 09:00 to 21:00 IST.
General guidance, not legal advice. Check your own obligations with your compliance team.
A recording of every relevant call
A way to find a call by number and date
Controlled access to recordings
Recordings kept for a set period
A notice that the call is recorded
Per-number, IVR, contact-center and API recording
Call logs and per-call event timelines
Encrypted storage and signed links
Retention terms agreed with sales; API download for your own archive
IVR Say or Play step for the notice
From sign-up to recorded calls
Create an account at voice-app.edesy.in and submit business KYC (PAN and Aadhaar). Review takes about 24 hours.
Buy a mobile, landline, 92-series or toll-free number, or route calls from your own SIP trunk.
Enable recording on the number, in your IVR flow, or per call through the Voice API. Add a recording notice with an IVR Say step.
Open recordings from call logs through signed links, or fetch them with the API and the recording.ready webhook.
How teams use Edesy call recording
Broking and Advisory
Record order and advisory calls and pull a recording with its call log when a client asks.
Banks and NBFCs
Record service and collection calls; outbound reminders respect DNC and calling hours.
Insurance Teams
Record sales and claims calls with a recording notice at call start.
Call Review
Listen, whisper and barge live; review recordings with AI transcripts afterwards.
Customer Disputes
Find a call by number and date and share its recording through a signed link.
Training and Coaching
Coach agents with real recorded calls, transcripts and key points.
Recording for teams with strict record-keeping needs
Recording is a setting on your calls, billed per minute from a prepaid INR wallet. Prices exclude 18% GST.
What Edesy provides, set next to other recording vendors
Share your use case and volume. We reply within one working day with a setup plan and pricing.
Where recorded calls come from on Edesy
Tell us which calls you record and how long you need them kept. New accounts get a Rs 20 welcome credit; no card needed to sign up.