Question 1

How does Edesy compare with Verint?

Accepted Answer

We do not publish claims about Verint features. Compare the two on what you need: where calls are recorded (numbers, IVR, contact center, API), how recordings are stored and shared, retention terms, and pricing. On Edesy: Prepaid INR wallet with GST invoices, No minimum commitment, Self-serve KYC and Indian numbers, Recording API with signed links.

Question 2

How is Edesy priced?

Accepted Answer

Recording comes with your calls: voice from Rs 0.50/min, call forwarding Rs 1.00/min, IVR Rs 1.00/min, numbers from Rs 449/mo with Rs 0 setup, and contact-center seats from Rs 1,500 per agent/month. Prices exclude 18% GST. Retention is agreed with sales.

Question 3

Can I move existing recordings to Edesy?

Accepted Answer

Talk to sales about your existing archive. New calls on Edesy are recorded in encrypted cloud storage and can be downloaded through the API, so you can also keep your own archive.

Question 4

Does Edesy make my call recording SEBI, RBI or IRDAI compliant?

Accepted Answer

No product can make you compliant by itself, and Edesy does not certify compliance. Edesy gives you the recording tools: per-number recording, recording via API, encrypted storage, signed links, call logs, KYC, a DNC list and calling hours. Check what your regulator requires with your compliance team.

Question 5

How long are recordings kept?

Accepted Answer

Retention needs are discussed with sales. Tell us how long you need recordings kept and in what form, and we will confirm what we can offer. You can also download recordings through the API and keep your own archive.

Edesy as a Verint Alternative for Call Recording

What Edesy Provides

Why Teams Look at Edesy

Other Comparisons

FAQ

Talk to Us About Your Recording Needs