Short answer: buy a virtual number, complete KYC once, then open a browser phone, pick that number as the caller ID and dial. On Edesy that is the Phone page in the Voice App: Chrome or Edge, a headset, and the customer sees your business number instead of your personal mobile. Every call is recorded and logged. It is for outgoing calls; incoming calls keep using your forwarding rules.
The product page is Call from your browser, and the step-by-step docs are at Call from the browser.
Why teams want this
Most small Indian teams start by calling customers from personal mobiles. It works until:
- a salesperson leaves and the customer relationships leave with their number;
- customers call back a personal number at 10 pm;
- nobody can tell which calls happened, how long they were, or what was promised.
A business number fixes the ownership problem. Calling from the laptop fixes the "I'm already at my desk with the CRM open" problem: you dial from the same screen you work in, and the call is recorded without anyone remembering to press anything.
The five steps
- Buy a number. Pick a mobile, 92-series or landline number on the Numbers page. Rental is Rs 449/month for a landline and Rs 499/month for a mobile or 92-series number, with Rs 0 setup.
- Finish KYC. Indian telecom rules need it before any outbound call. Individuals use PAN and Aadhaar; businesses use GST, or a certificate of incorporation or Udyam.
- Open Phone and allow the microphone. The status shows Ready when the phone has connected.
- Choose the caller ID. Pick which of your numbers the customer sees, or set a default.
- Dial. Type or paste the number, press Call, and use mute, hold or the keypad for phone menus during the call.
After the call you get the duration, the cost and a link to the recording.
What it costs
| Item | Cost (excl. 18% GST) |
|---|---|
| Number rental | Rs 449/month landline, Rs 499/month mobile or 92-series |
| Setup | Rs 0 |
| Call minutes | Per minute from your prepaid wallet at your account's call rate, shown on the Phone page before you dial |
| Unanswered calls | Not charged |
| Hardware | None. A Rs 1,000 USB or Bluetooth headset is worth it for long call days |
Because billing is per number and per minute, not per seat, a team of five sharing one number pays one rental.
Browser phone vs the alternatives
| Option | Customer sees | Calls recorded | Works from a laptop | Survives an employee leaving |
|---|---|---|---|---|
| Personal mobile | Personal number | Only with a recorder app | No | No |
| Second SIM | Second personal number | Rarely | No | Only if you take the SIM back |
| Desk or IP phone | Office number | Depends on the system | Needs hardware | Yes |
| Browser phone with a virtual number | Business number | Yes, by default | Yes | Yes |
Sharing numbers across a team
One number can serve a whole team. The workspace owner grants each number to everyone, to a queue, or to one person, and each caller can set a default. If a carrier fails on the chosen number, the call is retried once from a backup number. Caller ID is checked on every call, so nobody can show a number your workspace does not own. Details: Team numbers and caller ID.
When a browser phone is the wrong tool
- You need incoming calls on the laptop. The Phone page is outbound only. For inbound, use Edesy Phone, which rings your verified mobile for calls to your business number, call forwarding to ring several mobiles, or the cloud contact center if a team of agents answers from the browser.
- Your network blocks real-time audio. Some office firewalls, VPNs and mobile hotspots do. Test from the network your team will actually use before rolling it out.
- You are on the road all day. A browser phone needs a laptop and a stable connection; route incoming calls to your mobile instead.
- You want to call from your own web app or CRM. That is a developer job for the Browser Calling SDK.
Checklist before you roll it out
- One number per team or campaign, granted to the right people.
- A default caller ID for each person, and a backup number set.
- Recording on, and your team knows calls are recorded.
- A headset for anyone making more than a handful of calls a day.
- Incoming calls on the number routed somewhere sensible, so call-backs are answered.
Ready to try it? Get a number in the Voice App and make your first browser call once KYC is approved.