One virtual number can serve a whole team without anyone sharing a SIM. The workspace owner decides who may call from which number: workspace-wide, a single queue, or one person. Each person can set a default caller ID, and if the carrier on that number fails, the call is retried once from a backup number you choose. Caller ID is never a free-text field: only numbers your workspace owns, has paid for and has passed KYC on can be shown.
No hardware
Browser-based agents
API included
Share business numbers across your team: grant a number to the whole workspace, a queue or one person, and control which number customers see on outgoing calls.
Personal or shared numbers
Give a number to one salesperson, to a support queue, or to everyone in the workspace.
A default for each person
Each caller can set the number they normally call from, and still switch per call when they need to.
Backup caller ID
If a carrier fails on the chosen number, the call is retried once from your backup number instead of failing outright.
No spoofing, by design
Only numbers your workspace owns, with approved KYC and paid-up rental, can appear as caller ID, which protects your answer rates and your customers.
End to end, in the order it actually happens.
Buy one or more virtual numbers and complete KYC once for the workspace.
Grant each number to the workspace, a queue or a person.
Each caller picks a default number, or chooses one per call.
Optionally set a backup number for carrier failures.
Calls are logged against the number and the person who made them.
Worth knowing before you build a process around it.
Sales teams sharing a city number
Support queues with one published number
Founders handing calls to new hires
Agencies calling for several clients from separate numbers
Call From Your Browser
Make outbound calls from Chrome or Edge with your Edesy virtual number as the caller ID. No SIM, desk phone or app download, and every call is logged.
Learn moreSearch & Buy Numbers
Search available numbers, buy the one you want from the dashboard, and release it when you no longer need it.
Learn moreCall Logs & Analytics
See every call your number received, with statistics per number so you can tell which published line actually works.
Learn moreIndian virtual numbers are self-serve today: complete a one-time KYC (reviewed in about 24 hours), then buy and route numbers yourself. Items in the second list are not self-serve; ask us and we will tell you what is possible for your account.
Indian mobile, 92-series, landline and toll-free numbers
Mobile and 92-series Rs 499/month, landline Rs 449/month, toll-free Rs 999/month. Rs 0 setup. Prices exclude 18% GST.
AI voice agent on the number
Route the number to an Edesy AI voice agent that answers calls.
IVR menus
Press 1 for sales, 2 for support: build the flow in IVR Studio and connect the number.
Call forwarding
Ring your mobile or your team, all at once or one by one, with sticky agent and fallback numbers.
Call recording
Per-number recording toggle; recordings in encrypted cloud storage with signed links.
Developer routing
Send calls to your webhook, SIP URI or trunk, browser softphones, a media stream or Conversation Relay.
WhatsApp Business on the number
Register the virtual number on the WhatsApp Business Platform; Edesy captures the verification call.
Pricing
Landline Rs 449/month, mobile and 92-series Rs 499/month, toll-free Rs 999/month, Rs 0 setup; multi-month prepay on supported numbers, with auto-renew. Call minutes are billed from your prepaid wallet at the rate for the routing you choose (for example forwarding Rs 1.00/min, IVR Rs 1.00/min). Prices exclude 18% GST. KYC (PAN plus Aadhaar) is reviewed in about 24 hours.
Numbers outside India
Tell us the country and we will check availability.
Number porting
Tell us your current number and provider and we will check eligibility.
Bulk numbers
Many numbers for teams, branches or campaigns.
One virtual number can serve a whole team without anyone sharing a SIM. The workspace owner decides who may call from which number: workspace-wide, a single queue, or one person. Each person can set a default caller ID, and if the carrier on that number fails, the call is retried once from a backup number you choose. Caller ID is never a free-text field: only numbers your workspace owns, has paid for and has passed KYC on can be shown.
1. Buy one or more virtual numbers and complete KYC once for the workspace. 2. Grant each number to the workspace, a queue or a person. 3. Each caller picks a default number, or chooses one per call. 4. Optionally set a backup number for carrier failures. 5. Calls are logged against the number and the person who made them.
Caller ID must be an Edesy number on your workspace. Numbers from another provider or a personal mobile cannot be shown. The backup number is used only when the carrier fails, not when the customer is busy or does not answer. A number whose rental is overdue or suspended cannot be used as caller ID until it is paid up.
Professional Services, Real Estate, Education, Healthcare. Typical uses are sales teams sharing a city number, support queues with one published number, founders handing calls to new hires, agencies calling for several clients from separate numbers.
Yes. The whole process is online: sign up, upload your KYC documents (PAN and Aadhaar for individuals, or business documents for companies), pick a mobile, landline or toll-free number and pay from your prepaid wallet. KYC review usually takes about 24 hours. There is no SIM, hardware or office visit involved. Need a number outside India? Ask us and we check availability.
A DID (direct inward dialing) number is simply a phone number that rings your system directly, and on Edesy every virtual number works that way. Indian DIDs start at Rs 449/month for a landline number with no setup fee, and calls are billed per minute. Very cheap DID offers often leave out KYC compliance, call quality or support, which matters if the number is customer-facing.
Self-serve platform from Rs 449/month per number. Complete KYC once, then activate.