The Phone page in the Edesy Voice App (voice-app.edesy.in → Phone) lets you call any Indian mobile or landline from your browser. The person you call sees one of your Edesy virtual numbers, not your personal mobile. You talk through a headset or your laptop's microphone and speakers. There is nothing to install and no SIM or desk phone.
The Phone page is for outbound calls. Incoming calls to your numbers follow each number's inbound route (see Inbound routing).
Before your first call#
| Requirement | Where |
|---|---|
| An approved KYC | Dashboard → KYC. Individuals: PAN and Aadhaar. Businesses: GST, or a certificate of incorporation or Udyam |
| At least one number on the workspace | Dashboard → Numbers → Buy (see Search and buy) |
| Wallet balance | Dashboard → Billing |
| Microphone permission | Your browser asks the first time you open Phone |
| A modern browser | Chrome or Edge recommended. Choosing the speaker device works only where the browser supports it |
Make a call#
- Open Phone. The status shows Ready once the phone has connected.
- Under Call from, pick the number the person should see. Your default is marked; you can change it per call.
- Type or paste the number. It is formatted as you type, and non-Indian numbers are refused while international calling is off.
- Press Call. If the button is disabled, the one-line hint under it says why: no microphone, no caller ID, not enough balance, or an invalid number.
- While the call is up, use Mute, Hold and Keypad. Digits you press during a call are sent as tones for phone menus and are kept separate from the dialled number.
- Hang up. A summary shows the duration, the cost and a link to the recording when it is ready.
Keyboard: digits, *, # and + go to the number (or to the call as tones), and M toggles mute.
Moving around the dashboard during a call#
A small call bar stays in the dashboard header with the number, a timer, mute, hang up and Open phone. You can check an order or a contact without dropping the call. Only one browser tab holds the phone at a time. Closing the tab during a call asks you to confirm first.
Recording and history#
- Calls are recorded when recording is on for the workspace. A first-run card on the Phone page tells you whether it is, and that the other person sees your number.
- Recent calls has two tabs: Mine, and Everyone for owners and admins. Each row shows duration, cost, a recording player and Call again, which calls back from the same number when it is still available to you.
Cost#
Browser calls are billed per minute from your prepaid wallet at your account's call rate, plus 18% GST. The Phone page header shows your balance and the per-minute rate before you dial. Unanswered calls are not charged. See Pricing and limits and Wallet and GST invoices.