Can the voice assistant integrate with my Shopify or WooCommerce store?

Yes, Edesy integrates seamlessly with Shopify, WooCommerce, Magento, and other e-commerce platforms. We support webhook-based triggers so every order event (placed, shipped, delivered, returned) can automatically trigger a voice call to the customer.

How does COD confirmation calling work?

When a COD order is placed, the AI voice assistant calls the customer within minutes to confirm the order, verify the delivery address, and confirm the payment amount. If the customer declines or is unreachable after multiple attempts, the order is flagged for review. This reduces RTO rates by 30-40%.

What languages does the voice assistant support for e-commerce?

The voice assistant supports 12+ Indian languages including Hindi, English, Tamil, Telugu, Kannada, Bengali, Marathi, and Gujarati. Customers are greeted in their preferred language based on their profile or region.

Can the AI handle return and exchange requests?

Yes, the voice assistant can guide customers through the entire returns process -- from initiating a return request, scheduling a pickup, checking refund status, and processing exchanges. It integrates with your logistics partners for real-time updates.

How quickly can I set up cart recovery calls?

Cart recovery calls can be set up in under 30 minutes. Simply connect your store, configure the abandonment trigger time (e.g., 30 minutes after abandonment), customize the script with product details and offers, and go live. Most stores see results within the first week.

Industry Solution

AI Voice Assistant for E-Commerce

Automate order status inquiries, delivery updates, cart recovery calls, returns processing, and COD confirmation for your online store. Reduce support costs by 60% while keeping customers informed in their preferred language.

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35%

Cart Recovery Rate

85%

COD Confirmation

<2s

Response Time

Trusted by e-commerce businesses

ShopifyAmazonStripeSlackNotionVercel

Voice AI for E-Commerce

Purpose-built features for online retail businesses

Order Status Updates

Proactively call customers with order confirmations, shipping updates, and delivery ETAs in real time

Delivery Notifications

Automated calls for out-for-delivery alerts, delivery attempt failures, and rescheduling options

Cart Recovery Calls

Re-engage customers who abandoned carts with personalized voice outreach and exclusive offers

Returns & Refund Processing

Guide customers through return initiation, pickup scheduling, and refund status updates via voice

COD Confirmation

Verify cash-on-delivery orders with automated confirmation calls to reduce RTO rates by up to 40%

Post-Purchase Support

Handle product queries, warranty claims, and exchange requests without human agent involvement

40%

RTO Reduction

60%

Support Cost Savings

35%

Cart Recovery Rate

Faster Response

How It Works for E-Commerce

Connect Your Store

Integrate with Shopify, WooCommerce, Magento, or any e-commerce platform via API or webhook

Configure Workflows

Set up triggers for order status, delivery updates, cart abandonment, and COD confirmation calls

Customize Voice Scripts

Personalize call scripts with order details, customer name, and product information in multiple languages

Go Live

Start automating customer calls instantly. Monitor performance with real-time analytics dashboard

E-Commerce Success Stories

"We reduced our RTO rate by 38% after deploying Edesy's COD confirmation calls. The voice assistant confirms orders in Hindi and English, and customers feel like they're talking to a real person."

Operations Head

Operations at D2C Fashion Brand

"Cart recovery calls brought back 32% of abandoned carts in the first month. The AI calls customers within 30 minutes of abandonment and the conversion lift has been remarkable."

Marketing Director

Marketing at Online Electronics Store

"Our customer support team was drowning in 'Where is my order' calls. Now the voice assistant handles 70% of those automatically, freeing our agents for complex issues."

Customer Experience Manager

Support at Multi-brand Marketplace

E-Commerce Voice AI FAQ

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Simple, Transparent Pricing

AI-powered voice assistant from ₹6/min - 60% cheaper than alternatives

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₹6/ minute + telephony

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No monthly commitment
Standard AI providers included
Twilio/Exotel integration
Call analytics dashboard
8+ Indian languages
24/7 availability

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