End the frustration of refund inquiries. AI voice agents provide instant refund status, expected timelines, and proactive updates. Handle thousands of refund calls simultaneously while keeping customers informed and satisfied.
Fewer Support Tickets
Avg Resolution
Self-Service Rate
Higher Satisfaction
Look up refund status by order ID, phone number, or email in real time from your payment and order systems
Share expected refund timelines based on payment method, bank processing times, and refund stage
Automatically call customers when their refund status changes: processed, in transit, or completed
Confirm which card, bank account, or wallet will receive the refund and expected crediting time
Automatically escalate delayed refunds or disputed amounts to the finance team with full context
Initiate new refund requests for eligible orders, collect reason codes, and confirm processing
Calls to check refund status or initiate a refund
AI verifies identity and checks refund status instantly
Communicate status, timeline, and payment details
Answer follow-ups or escalate delayed refunds
"Refund status was our number one support call reason at 35% of all inbound calls. After deploying the AI voice agent, 90% of refund inquiries are resolved without a human agent."
90% Automated Resolution
E-Commerce Platform
VP Support
"Proactive refund update calls eliminated the anxiety loop. Customers stopped calling repeatedly to check status because we started calling them with updates first."
70% Fewer Repeat Calls
Online Retailer
Director of CX
From ₹4/min on plans and credit packs, ₹6/min pay as you go. Bring your own AI keys for a platform fee from ₹1/min. New accounts get ₹50 free credit. Prices exclude 18% GST.
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Flexible payment options
Volume discounts available
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30-day money-back guarantee
Our team will get back to you within 24 hours with a personalized pricing proposal
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