Professional WhatsApp CRM Features

Everything you need to manage customer conversations at scale. Team inbox, automation, analytics, and more.

Unified Team Inbox

Manage all conversations in one place

Centralized Inbox

All WhatsApp messages from all contacts in one unified view.

Multi-Agent Support

Unlimited team members collaborating on customer chats.

Chat Assignment

Assign conversations to specific agents or teams.

Chat Transfer

Seamlessly transfer conversations between agents.

Contact Management

Complete customer profiles and history

Contact Database

Unlimited contacts with full profile information.

Conversation History

Complete searchable history of all interactions.

Tags & Labels

Organize contacts with custom tags and segments.

Advanced Search

Find contacts and conversations instantly.

Automation & Workflows

Save time with intelligent automation

Auto-Replies

Automated responses for common questions.

Welcome Messages

Greet new contacts automatically.

Workflow Triggers

Automate actions based on keywords or tags.

Quick Replies

Save and reuse common message templates.

Organization & Filtering

Stay organized at scale

Smart Filters

Filter by status, agent, tags, or custom criteria.

Status Management

Mark conversations as open, pending, or resolved.

Custom Labels

Create unlimited custom labels for organization.

Archive

Archive old conversations to declutter inbox.

Notifications & Alerts

Never miss important messages

Real-Time Alerts

Instant notifications for new messages.

Desktop Notifications

Browser notifications for assigned chats.

Email Notifications

Get notified via email for important events.

Webhook Alerts

Custom webhook notifications for integrations.

Analytics & Insights

Track team performance and trends

Conversation Metrics

Track volume, trends, and patterns over time.

Response Times

Monitor first response and resolution times.

Agent Performance

Track individual and team productivity.

Custom Reports

Generate reports for specific time periods.

Rich Media Support

More than just text messages

File Sharing

Send and receive images, documents, PDFs.

Location Sharing

Share and receive location information.

Document Preview

Preview documents directly in the inbox.

Media Download

Download and archive all media files.

Advanced Capabilities

Enterprise features for growing teams

Team Features

  • Unlimited agents

  • Role-based permissions

  • Agent online/offline status

  • Internal notes

Technical Features

  • REST API access

  • Webhook integrations

  • Data export/import

  • Custom fields

Integration Features

Connect with your existing tools

WhatsApp Business API

Official WhatsApp Business API integration.

Zapier Integration

Connect to 1000+ apps via Zapier.

REST API

Full API for custom integrations.

Custom Webhooks

Real-time webhooks for all events.

Security & Compliance

Enterprise-grade security

Data Encryption

End-to-end encryption for all messages.

Self-Hosted Option

Deploy on your own infrastructure.

Access Control

Role-based permissions and security.

Data Portability

Export all your data anytime.

Experience All Features

Get started with WhatsApp CRM today

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