Virtual Number Feature

Activation & KYC Verification

Activating a virtual number in India requires identity and address verification. This is a regulatory requirement on the operator, not a platform preference, and every compliant provider has some version of it. The platform handles it as a proper workflow: you submit your business details, upload documents, and the submission is reviewed and approved. Knowing this up front is the difference between a smooth first day and an unpleasant surprise.

No hardware

Browser-based agents

API included

What Activation & KYC gives you

What actually happens between signing up and taking your first call, including the identity verification Indian telecom rules require.

A defined process, not a black box

Submit details, upload documents, get a decision. You can see where your submission stands.

Documents handled in-platform

Upload, replace and remove documents through the dashboard rather than over email.

Done once, not per number

Verification is against your account, so buying a second number later is not a second verification.

Freelancers and individuals included

A registered company and GST registration are not prerequisites to getting started.

How Activation & KYC works

End to end, in the order it actually happens.

  1. 1

    Sign up and enter your business details.

  2. 2

    Upload the identity and address documents required under Indian telecom rules.

  3. 3

    Submit the verification for review.

  4. 4

    The submission is reviewed and approved or returned for correction.

  5. 5

    Once approved, number purchase and activation are open to you.

What Activation & KYC does not do

Worth knowing before you build a process around it.

  • Verification is a review step. Treat activation as same-day-ish rather than instantaneous, and complete KYC before you need the number live.
  • A submission can be returned if documents are unclear or do not match - allow for one round of correction on a tight timeline.
  • Exact accepted document types should be confirmed for your entity type rather than assumed.

Common uses

  • First-time activation

  • Onboarding a new entity

  • Adding numbers to a verified account

  • Planning a launch date

Used most in

Professional ServicesE-commerceFinancial ServicesHealthcare

Related features

Available Now vs Built On Request

Indian virtual numbers are live today, activated after a one-time KYC check. Everything in the second list we arrange for customers who need it - tell us what you need.

Available now

  • Indian mobile, landline, toll-free and 92-series numbers

    Mobile from Rs 499/month, landline from Rs 449/month, toll-free from Rs 999/month. No setup fee.

  • AI voice agent on the number

    Let an AI receptionist answer calls in Indian languages, 24x7.

  • IVR menus

    Press 1 for sales, 2 for support - route callers to the right place.

  • Call forwarding

    Ring your mobile or your team from the virtual number.

  • Call recording

    Record calls for quality and disputes.

  • Developer routing

    Send calls to your webhook, SIP endpoint, WebRTC app or media stream.

  • US and Canada numbers

    Buy US/Canada numbers instantly from India.

Pricing

Landline from Rs 449/month, mobile from Rs 499/month, toll-free from Rs 999/month, no setup fee. Calls billed per minute. Numbers are activated after KYC approval (PAN plus Aadhaar or business documents), usually within 24 hours.

Built on request

  • Numbers in other countries

    UK, UAE, Singapore, Australia and more - provisioned manually.

  • SMS on the number

    Receive and send SMS on your virtual number.

  • Number porting

    Bring your existing business number to Edesy.

  • WhatsApp Business on the number

    Register the virtual number on the WhatsApp Business API.

  • Vanity / fancy numbers

    Easy-to-remember number series.

  • 1860 numbers

    Shared-cost numbers for support lines.

  • Bulk numbers

    10+ numbers for teams, branches or campaigns, with volume pricing.

Need something from the on-request list?

Tick what you need. We prioritise what customers ask for and reply with a timeline and price.

Capabilities you need

Activation & KYC FAQs

What is Activation & KYC on a virtual phone number?

Activating a virtual number in India requires identity and address verification. This is a regulatory requirement on the operator, not a platform preference, and every compliant provider has some version of it. The platform handles it as a proper workflow: you submit your business details, upload documents, and the submission is reviewed and approved. Knowing this up front is the difference between a smooth first day and an unpleasant surprise.

How does Activation & KYC work?

1. Sign up and enter your business details. 2. Upload the identity and address documents required under Indian telecom rules. 3. Submit the verification for review. 4. The submission is reviewed and approved or returned for correction. 5. Once approved, number purchase and activation are open to you.

What does Activation & KYC not do?

Verification is a review step. Treat activation as same-day-ish rather than instantaneous, and complete KYC before you need the number live. A submission can be returned if documents are unclear or do not match - allow for one round of correction on a tight timeline. Exact accepted document types should be confirmed for your entity type rather than assumed.

Which industries use Activation & KYC most?

Professional Services, E-commerce, Financial Services, Healthcare. Typical uses are first-time activation, onboarding a new entity, adding numbers to a verified account, planning a launch date.

What is a virtual phone number?

A virtual phone number is a telephone number that is not tied to a specific phone line or SIM card. Calls to this number can be forwarded to any mobile, landline, or VoIP device. It works over the cloud, so you can manage it from anywhere.

How quickly can I get a virtual number?

Sign up, complete a one-time KYC (PAN plus Aadhaar for individuals, or business documents for companies), and choose your number. KYC is reviewed by our team, usually within 24 hours, and the number goes live as soon as you buy it after approval.

Set up Activation & KYC on your number

Self-serve platform from Rs 449/month per number. Complete KYC once, then activate.