Question 1

Is Edesy a good alternative to Exotel?

Accepted Answer

Yes, Edesy offers Pay-as-you-go pricing, Broadcast and agent dialer in one dashboard, No lock-in contracts - making it an excellent Exotel alternative for outbound dialing.

Question 2

Can I migrate from Exotel to Edesy?

Accepted Answer

Yes, migration is straightforward. Import your contact lists, configure campaigns, and start dialing. Most teams are up and running within a day.

Question 3

What dialing modes does the Edesy outbound dialer support?

Accepted Answer

Two. Voice broadcast plays a recorded or text-to-speech message to every number on a list. The agent dialer calls leads and bridges each answered call to a free contact-center agent, pacing at 1.0, 1.5 or 2.0 lines per free agent. Edesy does not offer algorithmic predictive dialing.

Question 4

What is the difference between predictive, progressive, and power dialing?

Accepted Answer

Progressive dialing places one call per free agent. Power dialing places a fixed number of calls per free agent (for example 1.5 or 2). Predictive dialing changes the ratio on the fly using an algorithm that forecasts when agents will free up. Edesy's agent dialer is progressive at 1.0 and power-style at 1.5 or 2.0 lines per agent.

Question 5

How does the dialer help with TRAI and DNC rules?

Accepted Answer

You keep a Do Not Call list in the dashboard and numbers on it are skipped in every campaign. Campaigns run only inside the dialing hours you set, and calls can be recorded. You are still responsible for consent and for following current TRAI rules for your use case.

Edesy vs Exotel

Feature Comparison

Why Switch to Edesy?

FAQ

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