Can multiple parties be connected to one claim?

Yes. You can create multi-party masked sessions linking the policyholder, adjuster, garage/hospital, and surveyor - all through masked numbers.

Are calls recorded for compliance?

Yes. All masked calls can be recorded and linked to specific claim IDs for regulatory compliance and dispute resolution.

What happens after the claim is closed?

Masked number sessions expire automatically when you close the claim via API. No further communication is possible through those numbers.

Is this compliant with IRDAI guidelines?

Yes. Our solution helps insurers comply with IRDAI data protection guidelines by preventing unnecessary exposure of policyholder contact information.

Can adjusters use their mobile phones?

Yes. Adjusters call the masked number from any phone. The policyholder sees the masked number, not the adjuster's personal number.

Solution

Number Masking for Insurance Claims

Protect policyholder privacy during claims processing. Enable adjusters, garages, and hospitals to communicate without exposing personal numbers.

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100%

Compliant

50%

Faster Claims

Zero

Number Leaks

Full

Audit Trail

Key Capabilities

Purpose-built for insurance claims

Claim-Based Sessions

Create masked sessions per claim. Automatically link calls to claim records.

Policyholder Privacy

Keep policyholder numbers private from third-party vendors and garages.

Call Recording

Record all claim-related calls for audit, compliance, and dispute resolution.

Claims Analytics

Track communication patterns per claim. Identify bottlenecks in processing.

How It Works

Simple integration, instant privacy

Claim Filed

Policyholder files a claim through your platform.

Masked Session Created

API creates masked numbers linking policyholder, adjuster, and vendors.

Secure Communication

All parties communicate through masked numbers.

Claim Closed

Sessions auto-expire when claim is resolved.

Benefits

For your business and your users

For Insurance Companies

Regulatory compliance
Fraud prevention
Complete audit trails
Faster claim resolution

For Policyholders

Phone number stays private
No spam from third parties
Transparent communication
Better claim experience

Frequently Asked Questions

Simple Per-Minute Pricing

No monthly fees. No hidden charges. Get started instantly on our self-serve portal.

Ready to Protect User Privacy?

Get started on our self-serve portal. No sales call required. Rs 1.50 per minute.

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Number Masking for Insurance Claims

Key Capabilities

How It Works

Benefits

For Insurance Companies

For Policyholders

Frequently Asked Questions

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