Question 1

What masking features are important for D2C Brands & Retail?

Accepted Answer

Key masking features for D2C Brands & Retail include: Customer PII protection, Support call masking, Order-linked analytics, Delivery coordination. Our system supports all these features.

Question 2

What are common D2C Brands & Retail masking use cases?

Accepted Answer

Common masking use cases in D2C Brands & Retail include: Delivery calls, Support callbacks, Return coordination.

Question 3

What is number masking?

Accepted Answer

Number masking is a privacy feature that allows two parties to communicate via phone without seeing each other's real phone numbers. A virtual/masked number is used instead, protecting both parties' privacy.

Question 4

How does number masking work?

Accepted Answer

When Party A calls the masked number, our system routes the call to Party B. Both parties see the masked number instead of each other's real numbers. The mapping is maintained in real-time.

Question 5

How much does number masking cost?

Accepted Answer

Number masking costs Rs 1.50 per minute, billed in 60-second pulses with a 1-minute minimum, plus the monthly rental of each virtual number (Rs 499 for a mobile number, Rs 449 for a landline). Calls are paid from a prepaid INR wallet. Prices exclude 18% GST. For high volumes, contact sales.

Number Masking for D2C Brands & Retail

Masking Features for D2C Brands & Retail

Common Use Cases

Other Industries

FAQ

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