Messaging
Product photos, instructional videos, invoices, voice notes, location pins, contact cards. Every WhatsApp media type, fully supported via template messages or service conversations.
Media supported
Image, video, doc, audio, etc.
Max video size
Meta limit
Max image size
Meta limit
Engagement
Media vs text-only
Up to 5MB. Used in templates, broadcasts, conversational replies. Auto-optimized for WhatsApp delivery.
Up to 100MB. Demos, product showcases, instructional content. Inline playback on WhatsApp.
Up to 100MB. Invoices, quotes, policies, reports. Customer downloads + opens natively in WhatsApp.
Voice messages from bot, podcasts, recorded calls. Plays inline in WhatsApp.
Send a map pin with coordinates + label. Customers can navigate via their default maps app with one tap.
Send a vCard with name, phone, email. Customer can add to their address book instantly.
Custom branded stickers. Less serious but huge engagement boost for D2C / lifestyle brands.
Customers can react to your messages with emoji. Tracked in analytics — easy signal of message resonance.
Mix media with buttons, lists, or carousels. Image + 3 buttons + footer all in one message.
Templates require Meta pre-approval; service messages must be within 24h of customer's last message. Different rules per type.
Direct upload through dashboard, or via API for programmatic sending. Edesy hosts the media; URLs are signed for security.
Add caption, footer, optional buttons or list. Visual editor shows live preview matching how it'll look on WhatsApp.
Immediate send to a conversation, scheduled campaign to a list, or trigger via workflow on an event (e.g. order placed → send invoice PDF).
| Feature | Edesy | Typical competitor |
|---|---|---|
| All 9 WhatsApp media types | 5-6 | |
| 100MB video upload | 10-50MB | |
| Sticker support | ||
| Reactions tracking | ||
| Auto-optimization for WhatsApp | Manual | |
| Templates with media | ||
| Media in bot flows | Limited | |
| CDN-hosted media |
Auto-send PDF invoice to customer after purchase. Replaces email attachments that nobody opens.
Invoice open rate: 98% vs 22% email
Send 30-second product demo videos in launch campaigns. Way better than text descriptions.
Click-through 3x text-only campaigns
Send video walk-throughs of properties as part of buyer drip sequences.
Site visit booking rate 2.4x higher
Auto-deliver PDF lab reports via WhatsApp with secure access. Patients get results in minutes.
Report delivery time: days → minutes
Send airline boarding pass as PDF or image. Customer opens at the gate from WhatsApp.
Boarding-pass-related support down 80%
Send menu PDF or image when customer asks. Bot can also send specific dish photos based on inquiry.
Menu inquiries self-served 90%
Free workspace, all media types supported, ₹50 trial credit.