Messaging
Stop making customers type. Add tappable buttons, picker lists, and quick-reply chips to your WhatsApp messages. Higher CTR, faster conversions, better UX.
Interactive
Buttons / List / Reply
CTR vs text
Industry average
Max list items
Per template
Max buttons
Per message
Quick decision moments — Yes / No / Maybe, Order Status / Returns / Talk to Agent. Customer taps one button, bot processes instantly.
Long-list selection — pick from a menu, choose a doctor, select a product category. Sections + descriptions per item for organized choices.
'Visit website', 'Track order', 'Read more' — buttons that link directly to a URL. Skip the chatter, get to the action.
One-tap calling from a WhatsApp message. Great for high-touch sales moments — 'Talk to a specialist' triggers an immediate call.
Suggested replies shown alongside the bot's message — customer taps a chip instead of typing. Speeds up common conversations dramatically.
Add a header image, video, or document above the interactive elements. Visual + actionable in one message.
Yes/No questions, 2-3 option choices, simple confirmations. Best when you have ≤3 clear options and want a one-tap answer.
When you have more than 3 options, switch to a list (which supports up to 10 items across multiple sections). Each item can have a description for clarity.
When the next step is on your website (product page, blog post, payment form), use a URL button. Tracking includes click attribution.
Reserved for high-intent moments where talking to a human is the next step. Real estate property inquiries, premium SaaS demos.
Bot suggests likely next responses ('Yes', 'No', 'Maybe later'). Customer taps instead of typing. Best UX for repetitive conversational patterns.
| Feature | Edesy | Typical competitor |
|---|---|---|
| Reply buttons (up to 3) | ||
| List messages (up to 10) | ||
| URL CTA buttons | ||
| Phone call CTA buttons | Premium tier | |
| Quick reply chips | ||
| Per-button click tracking | Aggregate only | |
| Personalization in button text | ||
| Combine with media |
Customer messages 'order status'. Bot replies with a list of recent orders — they tap one, bot fetches and replies with details.
Order inquiry resolution time <30 sec average
List of specialties, then list of slots, then confirm/cancel buttons. End-to-end booking without typing anything.
Booking completion rate 4x higher than typed-input flows
'What's your budget?' with chips: <$10K, $10K-50K, $50K+. Customer taps in 2 sec, bot routes accordingly.
Qualification completion up from 32% to 78%
Categories as list, then products as next list, then 'Add to cart' button. Full catalog navigation in WhatsApp.
Avg session converts to add-to-cart 38% of the time
Free workspace, all interactive template types included. Most teams ship their first list-based flow within an hour.