Track what your calls cost and where your credit goes from the Billing section of the dashboard.
Billing Overview#
Billing > Overview shows your current balance, your plan and recent usage. Your balance is also always visible in the top bar, and a low-balance banner appears when it runs low.
Usage#
Billing > Usage shows a cost breakdown, your phone number subscriptions, concurrency and a full Usage History.
Usage History#
Each row is one charge, with:
| Column | Description |
|---|---|
| Date | When the call or charge happened |
| Agent | The agent that made or answered the call |
| Duration | Billed duration |
| Cost | Amount deducted from your wallet |
| Source | Campaign, triggered, inbound, test or phone number |
Filter by date range and by source.
Export#
Click Download on the usage history to export the filtered rows as CSV or Excel (XLSX).
Transaction History#
Billing > History lists every wallet movement: top-ups, call charges, adjustments and credit allocations between workspaces. Invoices, Payments and Receipts have their own pages.
Per-Call Detail#
For a single call's transcript, recording, tool calls and outcome, open it in Call History.
Keeping Costs Down#
- Use the included providers unless a premium voice clearly improves results; see Provider Costs.
- Check the Source filter to see whether test calls or campaigns drive your spend.
- If your monthly minutes are steady, compare pay-as-you-go spend with a monthly plan on the pricing page.