Introduction to AI Voice Agent

Build production-grade conversational AI voice agents with sub-500ms latency, multi-language support, and seamless telephony integration.

Introduction to AI Voice Agent

Edesy AI Voice Agent is a real-time conversational AI platform that enables you to build, deploy, and scale intelligent voice agents for customer service, sales automation, and more.

Try it now: Open the Edesy Platform to create your first voice agent. Free trial available.

Why Edesy Voice Agent?

Feature Edesy Competitors
End-to-end Latency < 500ms 700-1000ms
Indian Telephony Exotel, Alohaa native Limited
Indian Languages Hindi, Tamil, Telugu, Assamese Limited
Self-hosted Option Yes No
Pricing Flexible Per-minute

Key Features

Multi-Provider Architecture

Switch between providers without code changes:

  • Telephony: Twilio, Exotel, Plivo, Telnyx, Alohaa
  • STT: Deepgram, Google Chirp, Azure, ElevenLabs, AssemblyAI
  • TTS: Cartesia, ElevenLabs, Google, Azure, OpenAI
  • LLM: OpenAI GPT-4o, Gemini 2.0/2.5, Claude, Azure OpenAI

Low Latency Pipeline

Our frame-based pipeline architecture delivers industry-leading response times:

User Speech → VAD Detection → STT (streaming) → LLM → TTS (streaming) → Audio Output
     ↓             ↓              ↓            ↓          ↓              ↓
   ~50ms        ~100ms         ~150ms       ~200ms     ~100ms         ~50ms
                                                    Total: ~500ms

Native Audio Support

With Gemini Live 2.0/2.5, bypass STT and TTS entirely for even lower latency:

User Speech → Gemini Live (Audio-to-Audio) → Audio Output
                      Total: ~300ms

Use Cases

  • Customer Support: 24/7 automated support with human-like conversations
  • Sales Outreach: Automated outbound calling campaigns
  • Appointment Booking: Voice-enabled scheduling and reminders
  • Order Status: Real-time order tracking via voice
  • Lead Qualification: Automated lead screening and qualification

Getting Started

  1. Quick Start Guide - Deploy your first voice agent in 10 minutes
  2. Architecture Overview - Understand how the system works
  3. Telephony Setup - Configure your phone provider

Ready to start? Create your free account or book a demo to see voice agents in action.

Platform Components

┌─────────────────────────────────────────────────────────┐
│                    Edesy Platform                        │
├─────────────────────────────────────────────────────────┤
│  Dashboard (Next.js)                                     │
│  ├── Agent Management                                    │
│  ├── Call Analytics                                      │
│  └── Provider Configuration                              │
├─────────────────────────────────────────────────────────┤
│  Voice Engine (Go)                                       │
│  ├── WebSocket Handler                                   │
│  ├── Frame Pipeline (STT → LLM → TTS)                   │
│  ├── VAD (Silero)                                       │
│  └── Interruption Handler                               │
├─────────────────────────────────────────────────────────┤
│  Integrations                                            │
│  ├── Telephony (Twilio, Exotel, Plivo)                  │
│  ├── STT (Deepgram, Google, Azure)                      │
│  ├── TTS (Cartesia, ElevenLabs, Google)                 │
│  └── LLM (OpenAI, Gemini, Claude)                       │
└─────────────────────────────────────────────────────────┘

Next Steps

Ready to build your first voice agent? Start with our Quick Start Guide.