IVR Studio costs Rs 1.00 per minute, billed per started minute from a prepaid INR wallet, plus text-to-speech by the character for prompts the flow speaks. There is no per-call fee. Calls with zero duration, such as unanswered or rejected calls, are not charged. New accounts get Rs 20 of free credit on sign-up with no card needed. Number rental is separate. All prices exclude 18% GST.
Rates#
| Item | Price |
|---|---|
| IVR call minutes (inbound, outbound API, test calls) | Rs 1.00 per minute, per started minute |
| Text-to-speech, Standard voices | Rs 0.50 per 1,000 characters spoken |
| Text-to-speech, Premium voices | Rs 2.00 per 1,000 characters spoken |
| Recorded audio prompts you upload | No TTS charge |
| Calls with zero duration (no answer, busy, rejected) | Free |
| Free credit on sign-up | Rs 20, no card needed |
| Mobile or 92-series number | Rs 499 per month |
| Landline number | Rs 449 per month |
| Toll-free number | Rs 999 per month |
| Number setup | Rs 0 |
All prices exclude 18% GST.
Worked example#
An inbound call lasts 45 seconds and the flow speaks a 300-character greeting and menu in the default English or Hindi voice, which is a Premium voice:
- Minutes: 45 seconds is billed as 1 minute = Rs 1.00
- Text-to-speech: 300 characters x Rs 2.00 / 1,000 = Rs 0.60
- Total: Rs 1.60 (plus GST)
The same call with a Standard voice costs Rs 1.00 + Rs 0.15 = Rs 1.15, and with an uploaded recording Rs 1.00. Each call's minutes and characters are itemised in Call Logs.
IVR + forwarding package#
For a business that wants a ready number, IVR and forwarding on one bill, sales can quote a package: Rs 2,500 setup plus Rs 1,299 per month, including 1 number, the IVR, sequential forwarding to 4 numbers and 500 minutes, then Rs 1.50 per minute. Talk to us.
Wallet and invoices#
- Prepaid INR wallet, topped up with Razorpay. Usage is deducted in real time.
- GST invoices as PDF and by email. Add your GSTIN to claim Input Tax Credit.
- Each call's price appears in Call Logs and in the API status callback (
price,currency). - If the balance is too low, new calls and test calls fail with
402 insufficient_balance.
FAQ#
How is a call billed?#
Per started minute at Rs 1.00, plus the text-to-speech characters the call spoke. A 61-second call is billed as 2 minutes.
What counts as a Standard or Premium voice?#
Standard voices are the basic Google Standard voices (their names contain "Standard"), billed at Rs 0.50 per 1,000 characters. Every other voice is Premium at Rs 2.00 per 1,000 characters, and that includes the default English and Hindi voices, which are more natural neural voices. Pick a Standard voice on the node to pay the lower rate. Recorded audio you upload has no text-to-speech charge.
Are unanswered calls charged?#
No. Calls with zero duration are free.
What does the Rs 20 free credit cover?#
Up to 20 minutes of IVR calls at Rs 1.00 per minute, a little less once text-to-speech characters are added. No card is needed to get it.
Is there a monthly platform fee?#
No. You pay for minutes and for any numbers you rent.
Do prices include GST?#
No. All prices exclude 18% GST, which is added on the invoice.
Can I get volume pricing?#
For large volumes, contact sales.
See also the IVR pricing page.