Question 1

How much does the IVR cost per minute?

Accepted Answer

₹1 per minute, charged from a prepaid INR wallet that you top up with Razorpay. Prompts spoken with text-to-speech add ₹0.50 (Standard voices) or ₹2.00 (Premium voices) per 1,000 characters; uploaded recordings add nothing. There is no per-call fee. Virtual numbers are rented separately, from ₹449 a month for a landline number. Prices exclude 18% GST, and you get GST invoices for your payments.

Question 2

What is in the monthly package?

Accepted Answer

A sales-assisted package at ₹1,299 a month plus ₹2,500 one-time setup. It includes 1 virtual number, the IVR, sequential forwarding to up to 4 numbers and 500 minutes, with ₹1.50 per minute after that. Prices exclude 18% GST.

Question 3

Is there a free trial?

Accepted Answer

Yes. Every new account gets ₹20 free credit on sign-up, enough to build an IVR flow and test it on real calls before you top up your wallet. No credit card is needed to sign up.

Question 4

Can I change plans later?

Accepted Answer

Yes. Pay as you go needs no plan change: calls are billed per minute from your wallet. A monthly package or custom pricing can be changed from the next billing cycle.

Question 5

What happens if I exceed my minutes?

Accepted Answer

Calls are billed per minute from your prepaid wallet, so there is no plan limit to exceed. Top up any time via Razorpay; if the wallet runs out, calls stop until you recharge.

Question 6

Do you offer annual discounts?

Accepted Answer

We do not publish annual plans. Share your expected volume and we will quote volume pricing.

Question 7

What is IVR and how does it work?

Accepted Answer

IVR (Interactive Voice Response) lets callers interact with a phone system by pressing keys or speaking. On Edesy, menus take keypad input, and an Ask step can capture a spoken answer as text. Callers hear recorded or text-to-speech prompts and navigate menus to reach the right department or get automated information.

Question 8

How long does IVR setup take?

Accepted Answer

Basic IVR setup can be done in under 30 minutes with our visual flow builder. More complex multi-level systems with integrations typically take 1-2 days to configure and test.

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