Quick Start

Set up Edesy call tracking in about 15 minutes - create a pool in the forwarding portal, add tracking numbers, paste the snippet and place a test call to see it matched to your visit.

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This walks you from an empty account to your first tracked call. You need an Edesy account with approved KYC and at least a few Indian numbers you can put in a pool.

1. Sign in to the forwarding portal#

Go to forwarding.edesy.in and open Call tracking in the sidebar. New accounts get a Rs 20 welcome credit; no card is needed to sign up. Buying numbers needs approved KYC, which usually takes about 24 hours.

2. Create a pool#

Click New pool and fill in:

Field What to enter
Name Anything, for example "Main website"
Website domains Where the script runs: example.com (also matches www.example.com) or *.example.com for every subdomain. Up to 50
Website phone numbers to replace The number your site shows today, as written anywhere on the page. Up to 10
Show tracking numbers to All visitors, or Paid traffic only (visits with a click ID or a paid utm_medium)
Forward calls to The phones that should ring, with the ring strategy and caller ID you want
Lease and cooldown Leave both at 30 minutes to start. See Number Pools
When every number is in use Show the normal number (recommended)
Google Ads conversion name Optional. Must match your Google Ads conversion action name exactly; defaults to "Phone call"

3. Add tracking numbers#

On the pool's Numbers tab, add numbers from your account. Each one is set up with the pool's forwarding, so a call to it rings your team like your main number does. A number can belong to only one pool. Not sure how many you need? Use the number pool calculator.

4. Install the snippet#

Copy the tag from the Install tab into the <head> of every page on your site:

<script async src="https://voice-api.edesy.in/v1/public/ct/edesy-ct.js" data-key="ctk_XXXXXXXXXXXXXXXXXXXXXXXX"></script>

Details, consent mode and the JavaScript API are in Install the Snippet.

5. Test it#

  1. Open your site in a private window with campaign tags, for example https://example.com/?utm_source=google&utm_medium=cpc&utm_campaign=test.
  2. Check that your phone number has changed to a tracking number.
  3. Call that number from your mobile and let it connect.
  4. Open Call tracking → Reports. The call shows the test campaign with match type Exact.

Next steps#

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