Edesy logs every call on your Indian business number into Zoho CRM's Calls module, linked to the matching Lead or Contact and owned by the user who took it. Missed calls are marked as missed and each log carries the recording link. A button on Leads and Contacts rings your phone first, then the customer. Click-to-call is Rs 1.50/min, with no connector fee.
Calls module
Linked to the Lead or Contact
Any Zoho DC
.com, .in, .eu, .com.au and more
Rs 1.50
Per minute, click-to-call
Rs 0
Connector fee
Sign in with Zoho
Missed calls logged
Recording link on every call
Call button on Leads and Contacts
What the connector writes and what you need
| Item | Details |
|---|---|
| How it connects | Sign in to Zoho as an administrator from Edesy and approve access. Orgs in any Zoho data centre work |
| Where calls go | Zoho's Calls module, one record per call |
| Linked to | The Lead or Contact whose Phone or Mobile matches the caller; calls placed from a lead's page are always linked to that lead |
| Owner | The mapped Zoho user who took or placed the call |
| Subject | Inbound call from, Missed call from, Outbound call to or Unanswered call to the customer's number |
| Recording | Link in the call's description, valid for two years |
| Click-to-call | An Open a URL button on Leads and on Contacts; your phone rings first, then the customer |
| Which calls are logged | Calls to your Edesy forwarding numbers and calls placed with the button |
| Price | Rs 1.50/min click-to-call, Rs 1.00/min forwarded calls, plus number rental. No connector fee. Excludes 18% GST |
| Set up in | voice-app.edesy.in, Settings, CRM integrations, Connect Zoho CRM |
Sign in, map users, add one button
In voice-app.edesy.in, Settings, CRM integrations, click Connect Zoho CRM and sign in as a Zoho administrator. Approve access.
On the Users tab, enter the phone each Zoho user answers calls on. Calls forwarded to that phone are logged as theirs.
In Zoho: Setup, Customization, Modules, Leads, Links and Buttons, New Button, Open a URL. Paste the Button URL for Leads from the Set up tab, then repeat for Contacts.
Click the button on a lead. Your phone rings first, then the lead's, showing your Edesy number.
The call appears under the lead's Calls with owner, duration and recording link. Inbound and missed calls to your forwarding numbers appear the same way.
A complete call history on every lead and contact
Direction, start time, duration, the customer's number and a subject that says what happened.
Matched to the Lead or Contact by phone number, or to the record you clicked from.
The mapped user who took or placed the call owns the record. Unmapped calls are still logged, without an owner.
Unanswered inbound calls are logged as missed, so nobody forgets to call back.
The recording link goes in the call's description. Late recordings are added to the record when they arrive.
If Zoho refuses a write, the call is retried. If access is revoked, the workspace owner gets an email and waiting calls are logged after you reconnect.
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Sign up, buy a number and open Settings, CRM integrations. Rs 20 welcome credit, no card needed. Prices exclude 18% GST.