Connect Convo AI helpdesk with Zendesk to display user and organization data in the inbox sidebar, sync conversations as Zendesk tickets, and unify omnichannel support.
Channels
CRM Sync
Support
To Start
What you get with Convo AI for Zendesk
View Zendesk user profiles, organization details, ticket history, and satisfaction ratings in the Convo AI inbox sidebar. Agents see past ticket subjects, statuses, and assigned groups without switching tools.
Create Zendesk tickets from Convo AI conversations or pull existing ticket data into the sidebar. Updates in either platform sync in real time, keeping agents and Zendesk workflows aligned.
Tickets created from Convo AI fully support Zendesk macros, triggers, and automations. Existing Zendesk routing rules, SLA policies, and escalation paths apply to Convo AI-originated tickets.
Combine Convo AI interaction data with Zendesk Explore reports. Track resolution times, CSAT scores, and channel distribution across both platforms in a single reporting layer.
Simple setup process - connect in minutes
Benefits for your support team and customers
Display Zendesk ticket history and user data in the Convo AI inbox for full customer context
Create and sync Zendesk tickets from WhatsApp, Instagram, email, and live chat conversations
Leverage existing Zendesk macros, triggers, and SLA policies for Convo AI tickets
Unify reporting across Convo AI and Zendesk Explore for end-to-end support analytics
Reduce tool switching by bringing Zendesk data directly into the agent workspace
Common ways to use Convo AI with Zendesk
Show a customer previous Zendesk ticket history in the sidebar when they contact support via WhatsApp or Instagram
Auto-create Zendesk tickets from Convo AI live chat conversations with full transcript and CSAT data attached
Apply Zendesk SLA policies and escalation triggers to tickets originating from Convo AI channels
Merge Convo AI interaction metrics with Zendesk Explore dashboards for unified support performance reporting
Route Convo AI conversations to Zendesk groups based on organization tags or ticket category
Lower than Intercom, Drift, Crisp
AI chatbot from ₹0/month + per conversation
Common questions about Zendesk integration
The integration works with Zendesk Suite Team, Growth, Professional, and Enterprise plans. API access is required, which is available on all Zendesk Suite plans.
Yes, tickets created from Convo AI are standard Zendesk tickets. All your existing triggers, automations, macros, SLA policies, and routing rules apply as configured in your Zendesk account.
Yes, the sidebar displays the customer recent ticket history including subject, status, priority, assigned group, and satisfaction rating. You can configure how many past tickets to show.
When a ticket is created or updated in either Convo AI or Zendesk, changes sync in real time. Status changes, internal notes, and priority updates flow both ways, ensuring agents always see the latest information.
Convo AI works with all major CRM platforms