Convo AI Integrations

Connect all your tools in one place. Native integrations with Shopify, WooCommerce, WhatsApp, Instagram, and 50+ other platforms. Access customer data and orders without switching tabs.

Channels

Unified inbox

E-commerce Platforms

Native integration

50+

Integrations

And growing

REST

API Access

Custom builds

9+ Communication Channels

Every channel your customers use, unified in one inbox

Business API with templates & broadcasts

SMTP/IMAP with auto-threading

Instagram

DMs, comments & story replies

Facebook

Messenger with quick replies

Live Chat

Website widget with visitor tracking

Bot and direct messaging

SMS

Via Twilio, Vonage, Plivo

Voice

VoIP with recording

Slack

Internal team notifications

E-commerce Platform Integrations

Native integrations with top e-commerce platforms

Shopify

Deep native integration with Shopify stores. OAuth connection, full order management, customer profiles, product catalog, and inventory access.

✓ Order history & tracking
✓ Process refunds & exchanges
✓ Customer profiles with LTV
✓ Product catalog search
✓ Inventory status

WooCommerce

Full WooCommerce integration via WordPress plugin. Access orders, customers, and products from conversation view.

✓ Order management
✓ Customer data sync
✓ Product information
✓ Payment status
✓ Subscription support

BigCommerce

Native BigCommerce integration for enterprise e-commerce. Full order and customer data access.

✓ Order tracking
✓ Customer profiles
✓ Multi-storefront support
✓ Product catalog
✓ Inventory sync

More Integrations

Connect your entire tech stack

Shipping & Logistics

Track shipments and send delivery updates automatically. Integrates with: AfterShip, EasyPost, ShipStation, Shippo.

Payments

View payment status and process refunds in conversations. Integrates with: Stripe, PayPal, Razorpay, Square.

CRM & Marketing

Sync customer data and conversation history. Integrates with: Salesforce, HubSpot, Klaviyo, Mailchimp.

Custom & API

Connect any system via REST API and webhooks. Integrates with: REST API, Webhooks, Zapier, Make (Integromat).

Why Integrated Customer Service Matters

Stop switching between tools

For Your Agents

Full Customer Context
Orders, history, and profile in every conversation
No Tab Switching
Everything in one unified inbox
Faster Resolution
Process refunds and track orders instantly
Personalized Support
Know your customer before they explain

For Your Business

3x Faster Response
All info at your fingertips
Higher CSAT Scores
Customers don't repeat themselves
Better Data
Unified analytics across channels
Reduced Tool Costs
Replace multiple subscriptions

Build Custom Integrations

Convo AI offers a comprehensive REST API and webhooks for custom integrations. Connect any system, sync data bidirectionally, and automate workflows.