Question 1

How does Edesy compare with Knowlarity?

Accepted Answer

We don't publish claims about Knowlarity's features. Compare on what you need: Edesy offers drag-and-drop ivr studio, sticky-agent call forwarding, prepaid inr wallet, no minimum commitment. Check Knowlarity's current plans directly.

Question 2

Can I move from Knowlarity to Edesy?

Accepted Answer

You can buy new Edesy numbers after KYC (review takes about 24 hours) and point them at an IVR flow or forwarding rule, or forward a number you already own to Edesy. Talk to us if you want to keep using an existing number.

Question 3

Does Edesy sell a cloud PBX?

Accepted Answer

Not as a PBX with extensions and desk phones. Edesy gives you the parts of a cloud phone system: virtual numbers, IVR Studio menus, call forwarding to your team, browser softphones, recordings and call logs. If you need extensions or desk phones, keep your PBX and connect it to Edesy with a SIP trunk.

Question 4

Do I need any hardware?

Accepted Answer

No. Calls can be forwarded to ordinary mobiles or landlines, or answered in a browser with Edesy browser calling or the contact center agent desktop. Edesy does not provision or register desk phones.

Question 5

How much does it cost?

Accepted Answer

Numbers cost Rs 449/mo (landline), Rs 499/mo (mobile) or Rs 999/mo (toll-free), with Rs 0 setup. IVR Studio is Rs 1.00/min, call forwarding Rs 1.00/min and browser calling Rs 1.50/min, paid from a prepaid INR wallet. Prices exclude 18% GST.

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