Question 1

How does Edesy compare with Exotel?

Accepted Answer

We don't publish claims about Exotel's features. Compare on what you need: Edesy offers published per-minute prices, ivr, forwarding and browser calling in one workspace, twilio-shaped voice api for developers. Check Exotel's current plans directly.

Question 2

Can I move from Exotel to Edesy?

Accepted Answer

You can buy new Edesy numbers after KYC (review takes about 24 hours) and point them at an IVR flow or forwarding rule, or forward a number you already own to Edesy. Talk to us if you want to keep using an existing number.

Question 3

Does Edesy sell a cloud PBX?

Accepted Answer

Not as a PBX with extensions and desk phones. Edesy gives you the parts of a cloud phone system: virtual numbers, IVR Studio menus, call forwarding to your team, browser softphones, recordings and call logs. If you need extensions or desk phones, keep your PBX and connect it to Edesy with a SIP trunk.

Question 4

Do I need any hardware?

Accepted Answer

No. Calls can be forwarded to ordinary mobiles or landlines, or answered in a browser with Edesy browser calling or the contact center agent desktop. Edesy does not provision or register desk phones.

Question 5

How much does it cost?

Accepted Answer

Numbers cost Rs 449/mo (landline), Rs 499/mo (mobile) or Rs 999/mo (toll-free), with Rs 0 setup. IVR Studio is Rs 1.00/min, call forwarding Rs 1.00/min and browser calling Rs 1.50/min, paid from a prepaid INR wallet. Prices exclude 18% GST.

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