Question 1

How does Cloud PBX work for multi-location?

Accepted Answer

Search numbers by region and type, buy one per location after KYC, and point each at its own IVR flow or forwarding rule. All numbers sit in one workspace with one prepaid INR wallet and GST invoices.

Question 2

What industries use Cloud PBX for multi-location?

Accepted Answer

Cloud PBX for multi-location is commonly used by Retail, Hospitality, Healthcare, Real Estate businesses.

Question 3

Does Edesy sell a cloud PBX?

Accepted Answer

Not as a PBX with extensions and desk phones. Edesy gives you the parts of a cloud phone system: virtual numbers, IVR Studio menus, call forwarding to your team, browser softphones, recordings and call logs. If you need extensions or desk phones, keep your PBX and connect it to Edesy with a SIP trunk.

Question 4

Do I need any hardware?

Accepted Answer

No. Calls can be forwarded to ordinary mobiles or landlines, or answered in a browser with Edesy browser calling or the contact center agent desktop. Edesy does not provision or register desk phones.

Question 5

How much does it cost?

Accepted Answer

Numbers cost Rs 449/mo (landline), Rs 499/mo (mobile) or Rs 999/mo (toll-free), with Rs 0 setup. IVR Studio is Rs 1.00/min, call forwarding Rs 1.00/min and browser calling Rs 1.50/min, paid from a prepaid INR wallet. Prices exclude 18% GST.

Phone Numbers for a Multi-Location Business

Key Benefits

Industries

FAQ

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