Question 1

How does Cloud PBX work for multi-branch office?

Accepted Answer

Publish one number and let an IVR department menu send each caller to the right branch, where a forwarding rule rings that branch's phones. Edesy does not offer inter-branch extension dialing; if you need it, keep your PBX and connect it to Edesy over a SIP trunk.

Question 2

What industries use Cloud PBX for multi-branch office?

Accepted Answer

Cloud PBX for multi-branch office is commonly used by Retail Chains, Clinics, Coaching Institutes, Distributors businesses.

Question 3

Does Edesy sell a cloud PBX?

Accepted Answer

Not as a PBX with extensions and desk phones. Edesy gives you the parts of a cloud phone system: virtual numbers, IVR Studio menus, call forwarding to your team, browser softphones, recordings and call logs. If you need extensions or desk phones, keep your PBX and connect it to Edesy with a SIP trunk.

Question 4

Do I need any hardware?

Accepted Answer

No. Calls can be forwarded to ordinary mobiles or landlines, or answered in a browser with Edesy browser calling or the contact center agent desktop. Edesy does not provision or register desk phones.

Question 5

How much does it cost?

Accepted Answer

Numbers cost Rs 449/mo (landline), Rs 499/mo (mobile) or Rs 999/mo (toll-free), with Rs 0 setup. IVR Studio is Rs 1.00/min, call forwarding Rs 1.00/min and browser calling Rs 1.50/min, paid from a prepaid INR wallet. Prices exclude 18% GST.

One Number for Several Branches

Key Benefits

Industries

FAQ

Ready for Multi-Branch Office?