Question 1

How does Cloud PBX work for extensions?

Accepted Answer

Edesy does not assign internal extensions or support 3-4 digit internal dialing. What you can do: route callers to people and teams with an IVR keypad menu and forwarding rules, or keep the PBX that runs your extensions and connect it to Edesy numbers over a SIP trunk.

Question 2

What industries use Cloud PBX for extensions?

Accepted Answer

Cloud PBX for extensions is commonly used by Corporate Offices, Education, Hospitals, Manufacturing businesses.

Question 3

Does Edesy sell a cloud PBX?

Accepted Answer

Not as a PBX with extensions and desk phones. Edesy gives you the parts of a cloud phone system: virtual numbers, IVR Studio menus, call forwarding to your team, browser softphones, recordings and call logs. If you need extensions or desk phones, keep your PBX and connect it to Edesy with a SIP trunk.

Question 4

Do I need any hardware?

Accepted Answer

No. Calls can be forwarded to ordinary mobiles or landlines, or answered in a browser with Edesy browser calling or the contact center agent desktop. Edesy does not provision or register desk phones.

Question 5

How much does it cost?

Accepted Answer

Numbers cost Rs 449/mo (landline), Rs 499/mo (mobile) or Rs 999/mo (toll-free), with Rs 0 setup. IVR Studio is Rs 1.00/min, call forwarding Rs 1.00/min and browser calling Rs 1.50/min, paid from a prepaid INR wallet. Prices exclude 18% GST.

Internal Extensions: What Edesy Offers Instead

Key Benefits

Industries

FAQ

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