Question 1

How does Cloud PBX work for call center?

Accepted Answer

For a support or sales desk, the Edesy cloud contact center adds queues, skills and routing (round robin, longest idle, least occupied, and skill-based on Professional and above), a browser agent desktop, live listen, whisper and barge, and a supervisor dashboard. Seats start at Rs 1,500 per agent per month.

Question 2

What industries use Cloud PBX for call center?

Accepted Answer

Cloud PBX for call center is commonly used by BPO, Customer Support, Inside Sales, Collections businesses.

Question 3

Does Edesy sell a cloud PBX?

Accepted Answer

Not as a PBX with extensions and desk phones. Edesy gives you the parts of a cloud phone system: virtual numbers, IVR Studio menus, call forwarding to your team, browser softphones, recordings and call logs. If you need extensions or desk phones, keep your PBX and connect it to Edesy with a SIP trunk.

Question 4

Do I need any hardware?

Accepted Answer

No. Calls can be forwarded to ordinary mobiles or landlines, or answered in a browser with Edesy browser calling or the contact center agent desktop. Edesy does not provision or register desk phones.

Question 5

How much does it cost?

Accepted Answer

Numbers cost Rs 449/mo (landline), Rs 499/mo (mobile) or Rs 999/mo (toll-free), with Rs 0 setup. IVR Studio is Rs 1.00/min, call forwarding Rs 1.00/min and browser calling Rs 1.50/min, paid from a prepaid INR wallet. Prices exclude 18% GST.

Call Center Setup

Key Benefits

Industries

FAQ

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