Question 1

What can Retail Chains teams use on Edesy?

Accepted Answer

Teams in retail chains typically use one number per store, central wallet and gst invoices, per-number call logs, built from Edesy numbers, IVR Studio and call forwarding.

Question 2

What are common use cases for Retail Chains Cloud PBX?

Accepted Answer

Common use cases include Store menu, Head-office forwarding, Customer service line.

Question 3

Does Edesy sell a cloud PBX?

Accepted Answer

Not as a PBX with extensions and desk phones. Edesy gives you the parts of a cloud phone system: virtual numbers, IVR Studio menus, call forwarding to your team, browser softphones, recordings and call logs. If you need extensions or desk phones, keep your PBX and connect it to Edesy with a SIP trunk.

Question 4

Do I need any hardware?

Accepted Answer

No. Calls can be forwarded to ordinary mobiles or landlines, or answered in a browser with Edesy browser calling or the contact center agent desktop. Edesy does not provision or register desk phones.

Question 5

How much does it cost?

Accepted Answer

Numbers cost Rs 449/mo (landline), Rs 499/mo (mobile) or Rs 999/mo (toll-free), with Rs 0 setup. IVR Studio is Rs 1.00/min, call forwarding Rs 1.00/min and browser calling Rs 1.50/min, paid from a prepaid INR wallet. Prices exclude 18% GST.

Cloud PBX for Retail Chains

Features for Retail Chains

Common Use Cases

FAQ

Set Up Calls for Retail Chains