Question 1

What can Legal Firms teams use on Edesy?

Accepted Answer

Teams in legal firms typically use professional greeting, encrypted recording storage, email notification step, built from Edesy numbers, IVR Studio and call forwarding.

Question 2

What are common use cases for Legal Firms Cloud PBX?

Accepted Answer

Common use cases include Client call routing, Voicemail, Call recording.

Question 3

Does Edesy sell a cloud PBX?

Accepted Answer

Not as a PBX with extensions and desk phones. Edesy gives you the parts of a cloud phone system: virtual numbers, IVR Studio menus, call forwarding to your team, browser softphones, recordings and call logs. If you need extensions or desk phones, keep your PBX and connect it to Edesy with a SIP trunk.

Question 4

Do I need any hardware?

Accepted Answer

No. Calls can be forwarded to ordinary mobiles or landlines, or answered in a browser with Edesy browser calling or the contact center agent desktop. Edesy does not provision or register desk phones.

Question 5

How much does it cost?

Accepted Answer

Numbers cost Rs 449/mo (landline), Rs 499/mo (mobile) or Rs 999/mo (toll-free), with Rs 0 setup. IVR Studio is Rs 1.00/min, call forwarding Rs 1.00/min and browser calling Rs 1.50/min, paid from a prepaid INR wallet. Prices exclude 18% GST.

Cloud PBX for Legal Firms

Features for Legal Firms

Common Use Cases

FAQ

Set Up Calls for Legal Firms