Question 1

What can Hotels & Hospitality teams use on Edesy?

Accepted Answer

Teams in hotels & hospitality typically use menu by department, sip trunk, call recording, built from Edesy numbers, IVR Studio and call forwarding.

Question 2

What are common use cases for Hotels & Hospitality Cloud PBX?

Accepted Answer

Common use cases include Reservations line, Front desk forwarding, SIP trunk for the hotel PBX.

Question 3

Does Edesy sell a cloud PBX?

Accepted Answer

Not as a PBX with extensions and desk phones. Edesy gives you the parts of a cloud phone system: virtual numbers, IVR Studio menus, call forwarding to your team, browser softphones, recordings and call logs. If you need extensions or desk phones, keep your PBX and connect it to Edesy with a SIP trunk.

Question 4

Do I need any hardware?

Accepted Answer

No. Calls can be forwarded to ordinary mobiles or landlines, or answered in a browser with Edesy browser calling or the contact center agent desktop. Edesy does not provision or register desk phones.

Question 5

How much does it cost?

Accepted Answer

Numbers cost Rs 449/mo (landline), Rs 499/mo (mobile) or Rs 999/mo (toll-free), with Rs 0 setup. IVR Studio is Rs 1.00/min, call forwarding Rs 1.00/min and browser calling Rs 1.50/min, paid from a prepaid INR wallet. Prices exclude 18% GST.

Cloud PBX for Hotels & Hospitality

Features for Hotels & Hospitality

Common Use Cases

FAQ

Set Up Calls for Hotels & Hospitality