Question 1

How does Edesy compare with Knowlarity?

Accepted Answer

We do not publish claims about Knowlarity; check its current features and pricing directly. What Edesy offers: Callback widget embedded with one script tag, WebRTC browser calling at Rs 1.50/min, Prepaid INR wallet with GST invoices, No minimum commitment.

Question 2

Can I switch from Knowlarity to Edesy?

Accepted Answer

Create a widget in your Edesy account, set the team number it should call, and replace the old widget code with the Edesy script tag. The widget needs an Edesy number for caller ID, bought after a one-time KYC check.

Question 3

What is a click-to-call widget?

Accepted Answer

A button on your website. A visitor clicks it, enters their phone number and requests a callback. Edesy calls your team first; when someone answers, Edesy calls the visitor and bridges the two calls.

Question 4

Do visitors need to install anything?

Accepted Answer

No. Visitors only enter their phone number. The call reaches them as a normal phone call.

Question 5

What is WebRTC browser calling?

Accepted Answer

A separate Edesy product for real phone calls from a browser. Your server mints a short-lived token, then the drop-in dialer or the JS SDK places and receives calls with mute, hold and DTMF. It costs Rs 1.50/min with a 1-minute minimum, excluding 18% GST.

Edesy vs Knowlarity

What Edesy Offers

Edesy at a Glance

FAQ

Add a Callback Button to Your Website