Question 1

What click-to-call features does D2C & Ecommerce Brands need?

Accepted Answer

D2C & Ecommerce Brands teams typically use these Edesy widget settings: callback widget on product pages, page url per call, business hours, open from your own button.

Question 2

What are common use cases for D2C & Ecommerce Brands click-to-call?

Accepted Answer

Common uses include pre-purchase questions, high-value order help, returns questions, size and fit questions. In each case the visitor requests a callback, your team is called first, then the visitor.

Question 3

What is a click-to-call widget?

Accepted Answer

A button on your website. A visitor clicks it, enters their phone number and requests a callback. Edesy calls your team first; when someone answers, Edesy calls the visitor and bridges the two calls.

Question 4

Do visitors need to install anything?

Accepted Answer

No. Visitors only enter their phone number. The call reaches them as a normal phone call.

Question 5

What is WebRTC browser calling?

Accepted Answer

A separate Edesy product for real phone calls from a browser. Your server mints a short-lived token, then the drop-in dialer or the JS SDK places and receives calls with mute, hold and DTMF. It costs Rs 1.50/min with a 1-minute minimum, excluding 18% GST.

Click-to-Call for D2C & Ecommerce Brands

Features for D2C & Ecommerce Brands

Common Use Cases

FAQ

Add a Callback Button for D2C & Ecommerce Brands