Short answer: after someone pays for a call there are two ways to connect them. Call-in: the caller dials your number from the mobile they paid with. Automatic callback: the system rings you first with a short whisper, then rings the caller and joins you. Edesy Paid Calls supports call-in, callback, or both (the default for new setups), and both cost the same: Rs 1.00 per minute of talk time.
Which one fits depends on how your clients behave and how predictable your day is. Here is how each works and when to pick it.
Side by side
| Call-in | Automatic callback | Both (default) | |
|---|---|---|---|
| Who dials | The caller | Nobody: you are rung, then the caller | Callback, and the caller may also dial |
| When it rings | Whenever the caller dials, within validity | About 30 seconds after payment by default (0 to 600 s) | After payment, or when the caller dials |
| You hear first | A normal incoming call | "Paid call, N minutes. Connecting you now." | Either |
| If someone misses | The caller can ring again within validity | Retries, 3 tries by default | Retries, and dialling in still works |
| Best for | Callers who pick their own time | Callers who pay and wait | Most sellers |
| Talk-time cost | Rs 1.00/min | Rs 1.00/min | Rs 1.00/min |
How call-in works
The payment page tells the caller to dial your Edesy number from the same mobile they paid with. The number checks for an unused payment against that mobile. If there is one, your phone rings with normal ringing on the caller's side, and the call lasts for the minutes they bought. If there isn't, the caller hears a short "pay first" message and the call is refused without being answered.
The payment is used up only when you answer. Miss the call and the caller can ring again any time within the validity you set (1 to 720 hours, 24 by default).
Call-in is the simplest to explain and suits people who want to call at a time that suits them, such as a client who pays in the morning and calls in the evening.
How the automatic callback works
- The caller pays.
- After a short delay (30 seconds by default, up to 10 minutes), the system rings you first.
- When you pick up you hear a whisper: "Paid call, 15 minutes. Connecting you now." The caller's number isn't read out.
- The system then rings the caller and joins you. The call ends when the paid time is up.
If you don't answer, it tries again after 5 minutes by default. If the caller doesn't answer or is busy, it tries again after 3 minutes. By default it gives up after 3 tries; you can set 1 to 5 tries and gaps of 1 to 60 minutes. You can also turn off "call the caller again if they don't pick up", so a caller who ignores the callback isn't rung again (they can still dial in if call-in is on).
If someone pays twice in quick succession, the payments are merged into one longer call instead of two calls back to back.
One thing to watch: a callback is placed from your Edesy wallet, so it needs balance. Keep the wallet topped up. See billing.
Callback suits impatient clients who pay and expect the phone to ring: an urgent astrology question, a doubt before a test.
Why "both" is the default
With both, the callback is placed straight after payment, and the caller can still dial in if the callback didn't reach them. It covers the most situations: the eager caller gets rung, the caller who stepped away can call later within validity. Most sellers never change it.
Picking a mode for your work
- Astrology and tarot: both. Clients often want an answer now, and repeat clients like dialling in. See astrologers.
- Coaching sessions: call-in with a longer validity, so clients call at the agreed time. See coaches and counsellors.
- Tutoring and doubt clearing: callback or both, since students pay and wait. See tutors.
- Expert consultations: call-in if you schedule calls, both if you take them as they come. See consultants and experts.
Costs are the same either way
Talk time is billed at Rs 1.00 per minute from your Edesy wallet, rounded up to the whole minute and capped at the minutes paid for, whether the call came in or was placed as a callback. Unpaid callers are refused before the call is answered, so they cost nothing. The number is Rs 499/month (mobile) or Rs 449/month (landline). Prices exclude 18% GST, and Edesy takes no fee on what callers pay you. See Paid Calls pricing.
Setting it up
The delivery mode, callback delay, tries, retry gaps and the whisper are all in the paid call settings. The call-in vs callback doc lists every option. New to paid calls? Start with how to charge for phone calls in India or the features overview.
FAQ
What is the difference between call-in and callback for paid calls?
With call-in the caller dials your Edesy number after paying, from the mobile they paid with. With callback the system rings you first and then the caller, and joins you, without anyone dialling. You can also use both.
Does a callback cost more than a call-in?
No. Both are billed the same: Rs 1.00 per minute of talk time from your Edesy wallet, rounded up to the whole minute and never more than the minutes paid for. Prices exclude 18% GST.
What does the seller hear before a callback connects?
A short whisper such as "Paid call, 15 minutes. Connecting you now." It doesn't read out the caller's number. You can switch the whisper off.
What if I or the caller miss the callback?
It retries. By default it tries 3 times, waiting 5 minutes after you miss it and 3 minutes after the caller misses it. You can set 1 to 5 tries and gaps of 1 to 60 minutes, or stop retrying the caller.
Can a caller still dial in if the callback is on?
Yes, if you choose both, which is the default for new setups. The callback is placed, and dialling in from the paid mobile also works within the validity period.