After paying, a caller can be connected in two ways. You choose one, or both, in the number's settings under How callers connect. New setups use both.
| Mode | What happens |
|---|---|
| Call-in | The caller dials your Edesy number from the mobile they paid with. It rings your phone and connects only if they have a valid payment. |
| Callback | After payment, Edesy rings you first, then the caller, and connects you. |
| Both | A callback is placed, and the caller can also dial in. |
Both modes bill talk time the same way: Rs 1.00 a minute, capped at the package length.
How a callback runs#
- The caller pays. Their success screen shows the callback's progress.
- Edesy waits the callback delay, then rings your phone.
- If seller whisper is on, you hear "Paid call, N minutes. Connecting you now." The caller's number isn't read out.
- Once you answer, the caller is dialled and you are connected.
- If you or the caller don't answer, it tries again after the retry gap, up to the number of tries you set.
Callback settings#
| Setting | Range | Default |
|---|---|---|
| Call back after | 0 to 600 seconds | 30 seconds |
| Tries before giving up | 1 to 5 | 3 |
| If I miss it, retry after | 1 to 60 minutes | 5 minutes |
| If the caller misses it, retry after | 1 to 60 minutes | 3 minutes |
| Call the caller again if they don't pick up | On or off | On |
| Seller whisper | On or off | On |
With call the caller again off, the callback is marked missed after the caller's first miss. A missed call from your side is still retried, and the caller can still call in when the mode allows it.
Things to know#
- A callback needs balance in your Edesy wallet. With an empty wallet it can't be placed.
- Payments from the same caller that are waiting for a callback are merged into one call.
- Callbacks are recorded by default, without a spoken notice. Mention recording on your page.
- A payment is used only when the call connects. A callback that never connects leaves the payment valid.
Which to choose#
| Choose | When |
|---|---|
| Call-in | You want callers to ring when it suits them, inside your hours |
| Callback | You want calls to start right after payment, and callers not to dial again |
| Both | You want the callback, with call-in as a fallback (the default) |
FAQ#
Who is rung first in a callback? You are. The caller is dialled only after you answer, so they never wait on a ringing line.
Does a callback cost more? No. Talk time is billed at the forwarding rate, Rs 1.00 a minute, the same as call-in.