Knowlarity pioneered cloud telephony in India, but their AI capabilities remain limited to basic IVR and keyword-based voice bots. Edesy brings modern LLM-powered conversational AI to Indian telephony -- natural voice conversations in 15+ Indian languages at Rs 6/min.
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Feature-by-feature comparison
Feature | Edesy | Knowlarity |
|---|---|---|
Pricing Key | Rs 6/min | Custom plans + per-min charges |
Indian Languages Key | 15+ languages (AI) | Hindi + English (IVR prompts) |
Response Latency | <500ms | Depends on IVR depth |
HD Voices | 100+ AI voices | Pre-recorded + basic TTS |
India Support | Local team | India-based team |
CRM Integration | 10+ native | Limited CRM integrations |
AI Technology | LLM-powered conversations | Rule-based IVR + basic NLP |
Self-Resolution Rate | 60-70% | 15-20% (IVR-based) |
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From cloud telephony to conversational AI
Knowlarity's SmartIVO uses rule-based logic and keyword matching. Edesy uses large language models that understand natural conversation, context, and intent -- a generational leap in capability.
Knowlarity callers navigate IVR menus. Edesy callers simply state what they need in their own words, in their own language, and the AI understands and responds naturally.
Knowlarity supports Hindi/English IVR with recorded prompts. Edesy's AI converses fluently in Tamil, Telugu, Kannada, Bengali, Marathi, Gujarati, Malayalam, Punjabi, and more -- all with natural voice quality.
Knowlarity requires you to record and upload audio for every IVR prompt. Edesy's AI generates natural speech dynamically -- change your script instantly without recording studios or voice artists.
Knowlarity's IVR resolves 15-20% of calls autonomously. Edesy's conversational AI resolves 60-70%, dramatically reducing the number of calls that need human agents.
Knowlarity's IVR never improves unless you manually update it. Edesy's AI learns from conversations, identifies common issues, and suggests optimization improvements automatically.
From cloud telephony to modern AI
"We used Knowlarity's virtual number and IVR for 5 years. Switching to Edesy was like going from a feature phone to a smartphone. Our AI now handles appointment booking in Hindi, Tamil, and English automatically."
3 Language Automation
Healthcare
Operations Director
"Knowlarity's IVR required us to update recordings every time we changed a process. With Edesy, we update the AI's knowledge base in 5 minutes and it immediately reflects in all 15 languages."
5-Min Updates vs Days
Supply Chain
Customer Experience Lead
Common questions about upgrading
See how Edesy compares to other platforms
From ₹4/min on plans and credit packs, ₹6/min pay as you go. Bring your own AI keys for a platform fee from ₹1/min. New accounts get ₹50 free credit. Prices exclude 18% GST.
Move from basic cloud telephony to modern conversational AI
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