Haptik (a Jio company) is a strong chatbot platform, but voice is a secondary feature bolted onto their chat infrastructure. If phone-based customer interactions are your priority, Edesy's voice-first platform delivers better call quality, faster responses, and natural conversations at Rs 6/min.
First
Per Minute
Latency
Serve
Feature-by-feature comparison
Feature | Edesy | Haptik |
|---|---|---|
Pricing Key | Rs 6/min | Enterprise custom pricing |
Indian Languages Key | 15+ languages | 10+ languages (chat-optimized) |
Response Latency | <500ms | ~1-2s (voice pipeline) |
HD Voices | 100+ voices | Limited voice selection |
India Support | Local team | Enterprise support |
CRM Integration | 10+ native | Custom integrations |
Core Focus | Voice-first platform | Chat-first, voice add-on |
Self-Serve | Instant access | Sales engagement required |
No credit card required. Results in your first week.
Key advantages for voice automation
Haptik's core strength is chat automation -- voice was added later. Edesy is engineered specifically for phone conversations, with voice-optimized NLU, telephony integration, and conversation pacing designed for spoken interactions.
Haptik's voice pipeline processes through their chat architecture, adding noticeable latency. Edesy's voice-native pipeline delivers sub-500ms responses, making conversations feel natural and real-time.
Haptik requires enterprise contracts with minimum commitments. Edesy offers transparent Rs 6/min pricing with no minimums, no long-term contracts, and no hidden platform fees.
Haptik's sales cycle involves demos, proposals, and contract negotiations. Edesy lets you sign up, configure your voice assistant, and go live -- all without talking to a salesperson.
Haptik's voice bot often sounds like a chatbot reading responses aloud. Edesy's voice models are trained for conversational speech patterns, including natural pauses, filler handling, and turn-taking.
Haptik primarily serves large enterprises. Edesy's scalable pricing and self-serve model make AI voice assistants accessible to startups, SMBs, and enterprises alike.
Real results from switching to voice-first
"Haptik's voice bot felt robotic -- long pauses, unnatural responses. Edesy's voice assistant sounds like talking to a real person. Our call completion rate went from 40% to 78%."
78% Call Completion
BFSI
Digital Transformation Head
"Haptik wanted a 12-month contract at Rs 5 lakhs/month. We needed voice automation for just one use case. Edesy let us start small at Rs 20,000/month and scale as needed."
96% Lower Entry Cost
HR Services
Director
Common questions about the differences
See how Edesy compares to other platforms
AI-powered voice assistant from ₹6/min - 60% cheaper than alternatives
Get a voice-first AI assistant without enterprise contracts