Twilio is a self-serve telephony option in Edesy. Add your Account SID, Auth Token and a Twilio number in Phone Numbers, or buy US, UK, Canada or Australia numbers from the dashboard. Call audio streams to your agent over Twilio Media Streams; Twilio bills the telephony and Edesy bills the AI minutes.
Self-serve
Setup
In + Out
Calls
SMS
Integrates with the tools you already use
Add numbers from your own Twilio account with the Account SID and Auth Token. Multiple Twilio accounts per workspace are supported.
Search and buy local or toll-free numbers for the US, UK, Canada and Australia from the Buy number dialog, subject to Twilio's own address and regulatory requirements.
Twilio Media Streams sends call audio over WebSocket to your agent, which answers with native audio or the STT + LLM + TTS pipeline you picked.
Agents can send SMS and WhatsApp messages through Twilio during a call, and workflows can send them after it. A Twilio SMS function template is included.
Run outbound campaigns from Twilio numbers with CSV upload, 1–100 parallel calls, retries by disposition and caller-ID round-robin.
Handle incoming calls and run outbound campaigns from the same numbers. Recordings, transcripts, cold transfer to your team and voicemail detection are included.
+ Auth Token
Buy-number countries
Parallel calls
AI from
Add an existing Twilio number with your Account SID and Auth Token, or buy a US, UK, Canada or Australia number from the dashboard.
Assign the number to an agent. Inbound calls reach the agent; outbound calls and campaigns use the number as caller ID.
Twilio Media Streams sends audio over WebSocket to Edesy, where it flows to native audio (Gemini Live, or OpenAI Realtime with your own key) or the STT + LLM + TTS pipeline.
Recording with signed links, transcripts, cold transfer to named destinations, voicemail detection, outcomes and post-call extraction in call history.
Twilio on Edesy, in one table
| Item | Details |
|---|---|
| Self-serve | Yes. Add Twilio numbers in Phone Numbers |
| Credentials | Account SID, Auth Token and the phone number (E.164) |
| Buy numbers | US, UK, Canada and Australia from the Buy number dialog |
| Audio | Twilio Media Streams over WebSocket |
| Messaging | SMS and WhatsApp through Twilio, during or after calls |
| Billing | Twilio bills telephony; Edesy AI from ₹4/min on plans and credit packs, ₹6/min pay-as-you-go |
| Edesy-managed numbers | Prefer not to run a carrier account? Buy an Indian number inside the Edesy dashboard (KYC required) and skip carrier setup |
Resources to help you evaluate and implement
From ₹4/min on plans and credit packs, ₹6/min pay as you go. Bring your own AI keys for a platform fee from ₹1/min. New accounts get ₹50 free credit. Prices exclude 18% GST.
Connect your Twilio number and start with ₹50 free credit, no card needed
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