Exotel is a self-serve telephony option in Edesy. Add your Exotel SID, API key, API token and number in Phone Numbers, set the App ID of your App Bazaar Voicebot app for outbound calls, and assign the number to an agent. Exotel bills the telephony; Edesy bills the AI minutes.
Self-serve
Setup
In + Out
Calls
Your
Exotel account
Integrates with the tools you already use
Use the Exotel virtual numbers you already have. Add each number with your account credentials and assign it to an agent for inbound, outbound or both.
Outbound calls route through the Voicebot applet in your Exotel App Bazaar custom app. You paste its App ID when adding the number.
Set a calling window per agent and a daily window per campaign. DND scrubbing and consent remain your responsibility and your carrier's.
Mumbai accounts use the default API subdomain. Singapore and US Exotel accounts set their own subdomain when adding the number.
Run outbound campaigns from Exotel numbers: CSV upload, 1–100 parallel calls, retries by disposition and multiple caller IDs with round-robin.
Every call gets a transcript, a signed recording link, an outcome and post-call extraction in Edesy call history.
+ API key
Outbound
Parallel calls
AI from
In Phone Numbers, choose Exotel and enter your SID, API key, API token and number. Add the subdomain if your account is not in Mumbai.
Paste the App ID of your App Bazaar custom app so outbound calls run through its Voicebot applet. Point inbound calls at the same app.
Assign the number to an agent. Call audio streams to the agent, which uses native audio or the STT + LLM + TTS pipeline you picked.
Place a test call, check the transcript and recording in call history, then launch inbound lines or outbound campaigns.
Exotel on Edesy, in one table
| Item | Details |
|---|---|
| Self-serve | Yes. Add Exotel numbers in Phone Numbers |
| Credentials | Account SID, API key, API token and the phone number; optional subdomain and App ID |
| Outbound | Through the Voicebot applet of your App Bazaar custom app (App ID) |
| Inbound | Point the number's flow at your Edesy-connected app and assign an agent |
| Billing | Exotel bills telephony on your account; Edesy AI from ₹4/min on plans and credit packs, ₹6/min pay-as-you-go |
| Edesy-managed numbers | Prefer not to run a carrier account? Buy an Indian number inside the Edesy dashboard (KYC required) and skip carrier setup |
Resources to help you evaluate and implement
From ₹4/min on plans and credit packs, ₹6/min pay as you go. Bring your own AI keys for a platform fee from ₹1/min. New accounts get ₹50 free credit. Prices exclude 18% GST.
Add your Exotel number and start with ₹50 free credit, no card needed
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