Design complex voice conversations visually. Create flows with nodes, define intents, add conditional routing, and let the LLM handle everything else. Build in minutes what used to take weeks.
Flow Design
Intent Methods
Node Types
Fallback
Building blocks for any conversation
Entry point for the conversation. Define greeting, initial context, and first routing decision
Speak information to the caller. Static messages or dynamic content with variables
Ask caller for information. Capture response, validate format, route based on answer
Trigger external actions—API calls, CRM updates, browser automation, payment links
Hand off to human agent. Warm transfer with context or cold transfer to specific queue
Graceful call termination. Thank you message, summary, and post-call actions
Three ways to understand caller intent
Keyword Matching
Fast, deterministic. Match specific words or phrases. 'Book appointment' → Booking flow
Embedding Similarity
Semantic understanding. 'Schedule a visit' matches 'Book appointment' intent by meaning
LLM Classification
Complex intent understanding. AI determines intent when keywords and embeddings aren't enough
Power features for complex conversations
Route based on caller responses, time of day, caller history, or any custom condition. If-then-else logic in visual form
Store and reference information throughout the call. Caller name, preferences, collected data—all accessible in any node
When no intent matches, seamlessly hand off to the LLM for natural conversation. Best of both worlds
Handle invalid responses gracefully. Retry questions, offer alternatives, escalate after N attempts
Create reusable conversation modules. Embed authentication flow, FAQ handling, or booking flow in any conversation
Full state tracking. Resume interrupted calls, reference earlier conversation points, maintain context
When structured flows beat pure LLM
Surveys, lead qualification, application forms—collect specific fields in specific order
Disclosures, consent collection, regulatory scripts that must follow exact sequence
Multi-department support, tiered escalation, routing based on customer segment
Order status, appointment confirmation, account verification—predictable flows
Authentication, verification, sensitive data handling with controlled flow
Sales scripts, upsell flows, retention calls with defined outcomes
How businesses use conversation flows
"We needed exact compliance wording for collections calls. The flow engine ensures we never miss required disclosures while still sounding natural."
100% Compliance
NBFC
Legal
"Our lead qualification flow collects 8 data points in a natural conversation. The LLM fallback handles objections we didn't anticipate."
8 Data Points Collected
SaaS
Sales
"We built our entire IVR replacement in the flow builder. What took 3 months with our old vendor took 2 weeks with Edesy."
2 Weeks vs 3 Months
Healthcare
Technology
Common questions
Build complete voice AI solutions
AI-powered phone calls from ₹6/min — or bring your own AI keys and pay just ₹1.5/min platform fee
Visual flow design with LLM intelligence—the best of both worlds
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